Insurance Digital Transformation Analyst

Ambition; Hong Kong; On-site; HKD 300,000 - 420,000; Full time

Job summary

Ambition is seeking a skilled Business Analyst for an insurance digital transformation initiative. You will gather requirements from agency, operations, and IT teams, translate them into clear user stories, and support development with designers, developers, and vendors.

You will participate in Agile activities, ensure regulatory compliance, and help drive user adoption while delivering insightful dashboards and reports to stakeholders.

Qualifications

• University or college graduate
• 3+ years of relevant experience, preferably in insurance or financial services
• Experience in digital projects, system implementation, or business analysis is an advantage
• Strong interest in digital transformation and agency operations
• Good understanding of user experience and user-centric design
• Strong communication, presentation, and stakeholder management skills
• Self-motivated, organised, and able to manage multiple tasks
• Proficient in written and spoken English and Chinese (Cantonese and Putonghua)
• Comfortable working with cross-functional teams and external vendors

Responsibilities

• Gather and document business requirements from agency, operations, and IT teams
• Translate business needs into clear functional requirements, user stories, and acceptance criteria
• Support digital application development by working with designers, developers, and vendors
• Participate in Agile project activities and support user acceptance testing (UAT)
• Review agency and insurance processes and identify opportunities for digitalisation and automation
• Recommend and support implementation of system improvements and workflow enhancements
• Act as a key liaison between business stakeholders and technology teams
• Prepare and present proposals, updates, and findings to stakeholders
• Analyse data and define reporting or dashboard requirements
• Ensure digital solutions comply with regulatory and data privacy requirements
• Plan and support digital application promotion activities such as workshops and field visits
• Drive user adoption and track usage against agreed targets

Skills

Business analysis

Agile

Stakeholder management

User experience

Communication

Bilingual English/Chinese

Education

University or college degree

Job description

Ambition is seeking a skilled Business Analyst for an insurance digital transformation initiative. You will gather requirements from agency, operations, and IT teams, translate them into clear user stories, and support development with designers, developers, and vendors.

You will participate in Agile activities, ensure regulatory compliance, and help drive user adoption while delivering insightful dashboards and reports to stakeholders.