Infrastructure Operations Engineer - Banking

IO Tech Solutions Limited; Hong Kong; On-site; HKD 600,000 - 800,000; Full time

Job summary

IO Tech Solutions Limited is seeking an Infrastructure Operations Engineer - Banking to join our global support team in a follow-the-sun model. The role focuses on ensuring uptime for critical banking infrastructure, managing cloud-like environments, and coordinating across regional site teams.

You will troubleshoot network and system issues, automate workflows with Ansible/Python/PowerShell, and contribute to robust technical documentation.

Qualifications

• Strong TCP/IP knowledge and network troubleshooting.
• Experience administering Unix/Linux environments.
• Hands-on with load balancing and production troubleshooting.
• Scripting with Ansible, Python, Perl or PowerShell.
• Ability to manage multiple tasks in high-pressure environments.
• Excellent documentation and knowledge transfer skills.
• Ability to collaborate with global SRE/engineering teams.

Responsibilities

• Own the global follow-the-sun support model for infrastructure apps and regions.
• Support a high volume of enterprise devices and application flows within a cloud-like environment.
• Troubleshoot and resolve network connectivity issues, including fault analysis, root-cause identification, and recovery actions.
• Collaborate with in-house application management systems to deploy and manage application delivery components using the systems relational data model.
• Control, monitor, and maintain services via graphical consoles and automation workflows.
• Address L2 escalations and support incident handling, escalation management, and operational follow-through.
• Improve operational processes through automation, scripting, and/or tooling enhancements.
• Provide strong technical documentation and knowledge transfer.
• Work in a virtual global team and collaborate with multiple site teams and supported SRE/engineering SMEs using tools such as Jive, Wiki, and SharePoint.

Skills

TCP/IP

Unix/Linux

Load balancing

Automation

Python

PowerShell

Perl

Ansible

Communication

Time management

Troubleshooting

Tools

Ansible

Python

PowerShell

Perl

Unix/Linux

Job description

Infrastructure Operations Engineer - Banking

• Own the global follow-the-sun support model and ensure coverage for assigned infrastructure applications and regions.
• Support a high volume of enterprise devices and application flows within a cloud-like environment.
• Troubleshoot and resolve network connectivity issues, including fault analysis, root-cause identification, and recovery actions.
• Collaborate with in-house application management systems to deploy and manage application delivery components using the systems relational data model.
• Control, monitor, and maintain services via graphical consoles and automation workflows.
• Address L2 escalations and support incident handling, escalation management, and operational follow-through.
• Improve operational processes through automation, scripting, and/or tooling enhancements.
• Provide strong technical documentation and knowledge transfer.
• Work in a virtual global team and collaborate with multiple site teams and supported SRE/engineering SMEs using tools such as Jive, Wiki, and SharePoint.

Responsibilities

• Own the global follow-the-sun support model and ensure coverage for assigned infrastructure applications and regions.
• Support a high volume of enterprise devices and application flows within a cloud-like environment.
• Troubleshoot and resolve network connectivity issues, including fault analysis, root-cause identification, and recovery actions.
• Collaborate with in‑house application management systems to deploy and manage application delivery components using the systems relational data model.
• Control, monitor, and maintain services via graphical consoles and automation workflows.
• Address L2 escalations and support incident handling, escalation management, and operational follow‑through.
• Improve operational processes through automation, scripting, and/or tooling enhancements.
• Provide strong technical documentation and knowledge transfer.
• Work in a virtual global team and collaborate with multiple site teams and supported SRE/engineering SMEs using tools such as Jive, Wiki, and SharePoint.

Qualifications

• Strong working knowledge of TCP/IP, with emphasis on TCP and IP fundamentals, plus HTTP and DNS.
• Comfortable performing system administration on Unix/Linux environments.
• Deep understanding of load balancing/application delivery principles and troubleshooting within production environments.
• Hands‑on experience with one or more administrative/automation platforms and scripting languages such as:
  • Ansible, Perl, Python, PowerShell, or equivalent.
• Ability to manage multiple tasks and priorities in a high‑pressure environment with frequent outage‑handling/triage responsibilities.
• Strong time management and prioritization skills, including coordination across teams and time zones.
• Effective communication skills with both technical and non‑technical stakeholders (developers, engineers, and remote team members).
• Ability and drive to learn new technologies quickly and stay integral to team delivery.

EnvironmentPerlDataConnectivityTCP/IPDNSSupportSystem AdministrationEscalationTechnical DocumentationOperationsLoadPowershellAnsibleAnalysisEffective CommunicationComponentsUnixDevelopersSharePointBankingInfrastructureAutomationCommunication SkillsLinuxTroubleshootingAdministrationDocumentationEngineeringTime ManagementPythonCommunicationManagement