Information Technology Manager (Training Centre)

Form.Welkin Limited; Hong Kong; On-site; HKD 600,000 - 1,000,000; Full time

Job summary

Form.Welkin Limited is seeking an Information Technology Manager to oversee and modernize technology across four computer training facilities and the corporate office in Hong Kong. You will ensure a resilient, high-availability environment for training programs, certification exams, and administrative operations.

You will lead IT operations, manage exam center environments (Pearson VUE/PSI), and oversee AV systems, procurement, and vendor relationships.

Qualifications

• 5+ years IT operations and service delivery management experience.
• At least 2 years in a dedicated IT leadership role.
• Experience with Windows/Server environments, M365 Admin and Google Workspace Admin.
• Experience managing Pearson VUE/PSI exam centers and AV control systems.
• Knowledge of network printing, fax systems and LAN setups.
• Strong vendor negotiation, documentation and stakeholder management.
• Fluent in English and Cantonese preferred.
• Bachelor’s degree or equivalent practical experience. Certifications advantageous.

Responsibilities

• Maintain full operational readiness and high availability for labs and exam environments.
• Drive proactive monitoring, maintenance, and asset lifecycle management.
• Lead daily helpdesk operations and act as escalation point for infrastructure issues.
• Implement asset and license management protocols for hardware, software, and cloud subscriptions.
• Direct third-party providers and oversee peripheral infrastructure maintenance.

Skills

Vendor negotiation

Stakeholder management

Help desk leadership

Cross-functional communication

English fluency

Cantonese fluency

Education

Bachelor's degree in Computer Science or IT

Tools

Windows/Server management

M365 Admin

Google Workspace Admin

Job description

About the role

We are seeking a strategic and execution-driven Information Technology Manager to oversee, modernize, and maintain the technology infrastructure across our 4 computer training facilities and administrative Office (~ 120 pcs client computer) in a same location. As the IT Manager, you will serve as the strategic bridge between core IT infrastructure, facilities technology, and day-to-day service delivery. You will hold end-to-end accountability for ensuring a resilient, high-availability environment that empowers seamlessly executed computer-based training programs, high-stakes certification exams, and efficient administrative operations.

Key responsibilities

• Maintain full operational readiness and high availability across all computer training labs and specialized examination environments (e.g., Pearson VUE, PSI), ensuring seamless test administration and zero downtime.
• Drive proactive monitoring, maintenance, and asset lifecycle management for all desktop hardware, display technologies, and integrated audio-visual (AV) infrastructure (including control systems, video conferencing, and projection systems).
• Lead daily helpdesk operations and act as the primary technical escalation lead for complex operational and infrastructure issues, ensuring swift resolution and exceptional service delivery.
• Implement rigorous inventory and license management protocols covering hardware assets, enterprise software, cloud subscriptions, and vendor contracts.
• Direct third-party service providers, vendor contracts, and peripheral infrastructure maintenance (including enterprise printing and telecommunications systems).

About you

• A minimum of 5 years of progressive experience in IT operations and service delivery management, including at least 2 years in a dedicated IT leadership or management capacity.
• Deep hands-on expertise in Microsoft Windows/Server environments, M365 Administration, and Google Workspace Administration.
• Direct experience in managing standardized test center environments (Pearson VUE, PSI or equivalent) and enterprise AV control systems.
• Comprehensive knowledge of network printing, fax systems, and local area network setups.
• Outstanding capabilities in vendor negotiation, technical documentation, stakeholder management, and cross-functional communication.
• Professional fluency in English and Cantonese is strongly preferred.
• Bachelor's degree in Computer Science, Information Technology, or a related discipline (or equivalent practical industry experience).
• Microsoft Certified (e.g., M365 Enterprise Administrator, Azure, Windows Server) or Google Workspace Administrator credentials are highly advantageous.

職位概述

我們正尋求一位具卓越執行力的

資訊科技經理 (IT Manager)

，負責全面管理、維護及升級旗下

4 間先進電腦培訓教室

及

行政總部

的資訊科技基礎設施。

作為 IT 經理，您將成為核心 IT 架構、設施科技與日常服務交付之間的關鍵橋樑。您將全權負責建立高可用性與高度穩定的技術環境，確保電腦培訓課程、高規格專業認證考試（如 Pearson VUE、PSI）及日常行政營運流暢無阻。

主要職責

培訓及考試環境 IT 管理：

全面保障所有電腦教室及專業考試中心（如 Pearson VUE、PSI 等）的網路與系統穩定度，確保考試與培訓零中斷。

設施與視訊影音（AV）生命週期管理：

主動監控並管理所有電腦效能、顯示設備及整合式影音系統（包括控制系統、視訊會議設備及投影器材）的維護與週期更換。

IT 服務交付與技術支援升級：

領導日常 Help Desk 支援團隊，作為處理複雜技術難題的高級升級介面，確保迅速解決問題並提供高質素服務。

資產與軟體授權合規管理：

建立嚴格的資產管理機制，涵蓋硬體設備、企業軟體、雲端訂閱及供應商合約。

供應商及週邊系統管理：

統籌第三方服務商，維護企業級列印、傳真及相關網路週邊設施。

應徵者條件與專業技能

工作經驗：

具備 5 年以上 IT 營運與服務管理經驗，其中須包含至少 2 年或以上的 IT 管理或團隊領導經驗。

專業技術能力：

系統與雲端管理：

深厚之 Microsoft Windows / Server 環境、M365 Admin 及 Google Workspace Admin 管理實務經驗。

專用考試系統與影音設施：

具備 Pearson VUE、PSI 或同等認證考試中心管理經驗，並熟悉企業級 AV 控制系統。

基礎設施服務：

熟悉網路列印系統、傳真設施及區域網路（LAN）設置。

管理與溝通能力：

具備優秀的供應商管理、技術文件撰寫、跨部門溝通及問題解決能力。

語言能力：

流利

廣東話

及

英語

者優先考慮。

學歷與專業認證

學歷要求：

電腦科學、資訊科技或相關學科之學士學位（或具備同等資歷之實務經驗）。

專業認證：

持有 Microsoft 認證（如 M365、Azure、Windows Server）或 Google Workspace 管理員認證者優先。