Implementation Consultant

TS Imagine Inc.; Hong Kong; On-site; HKD 420,000 - 680,000; Full time

Benefits offered by this job

Vacation and Personal days

Annual bonus and salary review

Health insurance

Life Insurance

Mandatory Provident Fund Coverage

Job summary

TS Imagine, the world's leading provider of real-time trading, portfolio and risk management solutions, is seeking an Implementation Consultant to join our growing team in Hong Kong. You will own the project delivery lifecycle for new RiskSmart client implementations and Statements of Work.

You will lead kick-offs, document complex workflows, liaise with internal teams, train users, and manage multi-team projects while maintaining client satisfaction and delivering value through every phase.

Qualifications

• Bachelor’s degree in Quantitative Finance, Economics, Math, Physics, Engineering, CS or similar.
• Technical understanding of risk exposures, Greeks, sensitivities, P&L, and VaR.
• Exposure to securities and financial markets, with some experience in fixed income or derivatives.
• Proven project management experience leading cross-functional initiatives.
• Hands-on knowledge of Risk & Portfolio Management Software workflows.
• Highly proficient written and oral communication skills.
• Ability to engage with a global team.
• Willingness to work occasional evenings/weekends to meet deadlines.
• Ability to lead junior team members.
• Proficiency with Salesforce, JIRA, Confluence, PSA.
• Languages: English; any other languages are an asset.

Responsibilities

• Initiate and lead project kick-offs with new clients and internal teams.
• Define and document complex workflows and SOWs for implementations.
• Coordinate with TS Imagine teams to deliver client requirements.
• Provide ongoing management of client expectations.
• Deliver user training and on-site or remote support.
• Manage complex implementation projects across internal/external teams.
• Maintain an implementation checklist for production readiness.
• Coordinate with other departments to meet client requirements.
• Assist with troubleshooting as needed.
• Create and maintain client workflow documentation.
• Track project lifecycle and log time spent in FinancialForce.

Education

Bachelor’s degree in Quantitative Finance, Economics, Math, Physics, Engineering, Computer Science or another similar field

Tools

Salesforce

JIRA

Confluence

PSA

Job description

TS Imagine, the world's leading provider of real-time trading, portfolio and risk management solutions for the financial services industry, is looking for an Implementation Consultant to join our growing team. Implementation Consultants own the project delivery lifecycle for new RiskSmart client implementations and Statements of Work .

Who will love this job

• An ambitious and driven individual – you have the energy to maximize customer satisfaction and deliver first rate levels of service and follow up
• A strong communicator – you are adept at building and maintaining trusted and respected relationships with clients and colleagues at all levels
• A problem solver – you relish in the challenge of providing solutions to complex requirements
• A self-motivator – you are capable of working effectively in a fast-paced business environment, managing multiple projects and deadlines

What you’ll do

Implementation Management

• Initiate and lead a project Kick-off with new clients and internally to transfer knowledge from sales process
• Work with clients to define and document complex workflows and requirements for implementation to produce a statement of work(SOW)
• Liaise with internal teams at TS Imagine to deliver on client requirements across all asset classes being implemented
• Provide ongoing management of client expectations
• Provide user training and onsite or remote support
• Manage complex implementation projects across internal and external teams to make sure all dependencies are resolved quickly
• Maintain an implementation check list for production
• Liaise with other departments within TSI in order to deliver on the client requirements
• Assist with trouble shooting where required
• Create and maintain client workflow documentation
• Manage project lifecycle and log all time spent in FinancialForce

Client Relationship Management

• Build a relationship with our clients as a primary point of contact and gaging a good understanding of their business strategies across all asset classes
• Provide regular visits, phone calls and updates to the client to ensure client is sufficiently serviced and expectations are managed
• Understand the client’s internal structure of stakeholders and ensure a relationship is formed with key members from every group (trading desk, IT, COO, compliance)
• Maximize revenue opportunities for the company to existing clients by identifying upselling opportunities
• Identify any potential opportunity or threats with other competitive solutions that may be on the client’s desktop
• Identify potential risks due to support or product gaps in a pro-active manner
• Identify any risks to the business due to consolidation or downsizing
• Provide feedback internally and keep up to date information and reporting through Salesforce.com
• Assist our sales team in marketing campaigns across our existing clients
• Facilitate client entertainment and networking events
• Provide point of escalation for any ongoing support issues
• Provide high-level business updates to internal stakeholders at TS Imagine

You should have

• Bachelor’s degree or equivalent in Quantitative Finance, Economics, Math, Physics, Engineering, Computer Science or another similar field
• Technical understanding of risk exposures, Greeks, sensitivities, P&L, and Value-at-Risk (VaR) methodologies.
• Exposure to securities and financial markets, with some experience in fixed income, listed derivatives, or credit products
• Proven project management experience, with the ability to lead cross-functional initiatives from requirements gathering through implementation.
• Thorough and hands-on knowledge and experience of Risk & Portfolio Management Software workflows and functionality
• Highly proficient communication skills, both written and oral
• Ability to positively engage with and contribute to the wider global team
• Willingness to work occasional evenings and/or weekends to accommodate client deadlines and time-zone differences.
• Ability and willingness to provide leadership to more junior members of a team
• Proficiency with tools such as Salesforce, JIRA, Confluence, PSA
• Languages English; Any other languages are an asset

Why TS Imagine / Benefits

• Vacation and Personal days
• Annual bonus and salary review
• Health insurance
• Life Insurance
• Mandatory Provident Fund Coverage

About TS Imagine

Created out of the combination of two best-in-class SaaS platforms, TradingScreen and Imagine Software, TS Imagine delivers integrated trading, portfolio and real-time risk solutions for capital markets. The platform is uniquely positioned to streamline complex and time-consuming workflows across front, middle, and back office functions. TS Imagine has close to 400 employees in 10 offices worldwide, serving approximately 500 global buy-side and sell-side institutions across North and South America, EMEA, and Asia Pacific including hedge funds, traditional asset managers, pension funds, mutual funds, and financial institutions.

We challenge our employees every day to think creatively and innovate across silos and across platforms.