Hybrid Front Desk & Customer Experience Specialist

Manulife/John Hancock; Hong Kong; Hybrid; HKD 201,000 - 268,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Manulife/John Hancock in Hong Kong is seeking a frontline Receptionist to deliver professional, courteous service. You will manage registrations, queueing, and navigation to service counters, while handling packages and visitor records with accuracy.

The role requires 1+ year in customer service, strong communication, and proficiency with MS Office. Fluency in Cantonese and Mandarin is expected; basic English is preferred. Hybrid work arrangement offered.

Qualifications

• Minimum 1 year of experience in customer service or related roles.
• Customer service oriented with strong interpersonal and communication skills.
• Proficiency in Microsoft Office applications including Word, Excel and Outlook.
• Strong time management and organizational skills.
• Ability to prioritize tasks and manage multiple responsibilities.

Responsibilities

• Serve as the first point of contact for customers, agents, and visitors.
• Manage customer registration, queue ticket issuance, and customer flow.
• Guide customers to service counters and assist with navigation.
• Sign for packages, maintain visitor records, and manage reception docs.
• Support administrative and operational activities of the Customer Service Centre.
• Escalate complaints to appropriate team members as required.
• Perform other duties as assigned.

Skills

Customer service

Interpersonal skills

Time management

Multitasking

Communication

Teamwork

Fluent Cantonese

Mandarin

Basic English

Tools

Microsoft Office

Job description

Manulife/John Hancock in Hong Kong is seeking a frontline Receptionist to deliver professional, courteous service. You will manage registrations, queueing, and navigation to service counters, while handling packages and visitor records with accuracy.

The role requires 1+ year in customer service, strong communication, and proficiency with MS Office. Fluency in Cantonese and Mandarin is expected; basic English is preferred. Hybrid work arrangement offered.