Financial Services Customer Support Specialist — Hybrid (HK)

Manulife/John Hancock; Hong Kong; Hybrid; HKD 201,000 - 268,000; Full time

Job summary

Manulife/John Hancock is seeking a Customer Service Officer for its Distribution Contact Centre in Hong Kong. The role focuses on handling enquiries for Individual Financial Products, resolving agent queries, and ensuring high quality service with accuracy and compliance.

The ideal candidate has 3+ years of customer service experience, HKDSE/HKCEE or diploma, and IIQE licenses. Strong English and Chinese communication, fast typing, and independent work are important.

Qualifications

• 3+ years of customer service experience preferred but not a must.
• Good communication skills in English and Chinese.

Responsibilities

• Handle enquiries and requests of on Individual Financial Products administration arising from agents.
• Handle and resolve agent queries and requests via phone, live chat and email on products and services in a professional manner with tactful customer service skills.
• Provide support to management and recommend productivity/service improvements.
• Ensure accuracy and compliance of all requests to be completed with good quality standards.
• Support ad-hoc tasks to achieve desired results of business needs.

Skills

Customer service

English & Chinese

Typing 45 wpm

Self-motivated

Education

HKDSE/HKCEE/ Diploma

IIQE 1,3,5

Tools

Word/Excel

Job description

Manulife/John Hancock is seeking a Customer Service Officer for its Distribution Contact Centre in Hong Kong. The role focuses on handling enquiries for Individual Financial Products, resolving agent queries, and ensuring high quality service with accuracy and compliance.

The ideal candidate has 3+ years of customer service experience, HKDSE/HKCEE or diploma, and IIQE licenses. Strong English and Chinese communication, fast typing, and independent work are important.