Strategic Alignment & Business Partnership
- Partner with regional leadership and retail operations heads to translate commercial objectives into agile, market-ready HR strategies across corporate and retail store networks.
- Formulate, monitor, and manage manpower cost budgeting and headcount planning to ensure optimal resource allocation in line with business operations, and seasonal peak requirements.
- Align local people initiatives with global/regional corporate mandates while maintaining competitive positioning within the local retail talent landscape.
Consulting & Coaching
- Serve as a trusted advisor to functional heads, store managers, and corporate leaders on workforce planning, organizational design, and restructuring.
- Deliver targeted coaching to line managers and store leaders to elevate leadership capabilities, team retention, and frontline productivity.
- Provide strategic counsel and conflict resolution for complex employee relations, grievances, and disciplinary matters across both office and retail teams.
Retail Culture, Engagement & Talent Development
- Cultivate a customer-centric, high-retention workplace culture that bridges corporate office staff and frontline retail teams.
- Design and execute engagement, wellness, and recognition programs with quantifiable metrics to minimize frontline retail turnover and elevate employee morale.
HR Operations, Total Rewards & Compliance
- Oversee end-to-end HR operations, including high-volume retail talent acquisition, frontline commission/incentive structures, and annual performance cycles.
- Lead and execute core annual total rewards exercises, including corporate medical and general insurance scheme reviews/renewals, annual salary review benchmarking, and performance-based bonus payouts.
- Ensure strict compliance with the Hong Kong & Macau Employment Ordinance, retirement fund regulations, Minimum Wage Ordinance, Personal Data (Privacy) Ordinance, and occupational health standards.
- Optimize HR systems (HRIS, time/attendance, and roster management) to streamline operational workflows and enhance workforce analytics.
Office Administration & Facilities Management
- Direct daily office administration, vendor management, procurement of office supplies/equipment, and maintenance contracts.
- Manage corporate office lease agreements, tenancy renewals, space planning, renovation projects, and office health & safety protocols.
- Coordinate cross-functional administrative support for corporate events and internal communications.