Housekeeping Supervisor (房務部督導)

Kimpton Tsim Sha Tsui Hong Kong

Hong Kong

On-site

HKD 223,000 - 357,000

Full time

5 days ago

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Benefits offered by this job

Five-day Work

Medical Insurance

Life Insurance

Staff Discount

On-the-job training

Marriage Leave

Birthday Leave

Paternity Leave

Job summary

Kimpton Tsim Sha Tsui Hong Kong is seeking a Housekeeping Supervisor to oversee cleanliness and upkeep of guest rooms, meeting spaces, corridors and public areas. You will actively interact with guests and liaise between guests and cleaners to ensure exceptional service.

The role requires a certificate in housekeeping or related field, 4+ years in hotel housekeeping with at least 1 year in a supervisory capacity, and strong English and Chinese communication and coaching abilities.

Qualifications

A certificate in housekeeping operations or related field is required.
Minimum of 4 years in hotel housekeeping with at least 1 year in a supervisory role.
Strong communication, training and coaching skills are essential.
Fluent in English and Chinese (Cantonese and Mandarin) in speaking and writing.

Responsibilities

Inspect and maintain cleanliness of guestrooms, meeting rooms, corridors and public areas.
Support room attendants and public area attendants to ensure daily tasks and guest interactions meet service standards.
Handle guest and internal complaints courteously and efficiently.
Take ownership of operations in the designated section, including service requests and room status discrepancies.

Skills

Team player

Work under pressure

Communication and coaching

Microsoft Word

Microsoft Excel

Education

Certificate in housekeeping operations or related field

Tools

Microsoft Word

Microsoft Excel

Job description

As theHousekeeping SupervisoratKimpton Tsim Sha Tsui Hong Kong, you will be responsible for inspecting and maintaining the cleanliness and physical condition of the hotel guestrooms, meeting rooms, hallways, and public areas. You'll maintain a positive and friendly attitude with all guests and other employees to act as the communicator and liaison between guests and cleaners.
作為香港尖沙咀金普頓酒店的房務部督導，您將負責檢查和維持酒店客房、會議室、走廊和公共區域的清潔。您將向所有賓客和同事展示積極友好的態度，並充當賓客和清潔員之間的溝通及聯絡人。

A little taste of your day-to-day
您的日常工作簡要

Every day is different, but you’ll mostly be:
每一天都是不同的一天，但大致工作内容如下：

Ensuring that all front and back of house on guest floors are presented and maintained and the timely turnaround of guest rooms are guaranteed
確保客房、樓層、公共地方域設施整潔有序
Actively supporting room attendants and public area attendants executing their daily tasks and interacting with guests daily to ensure all guests receive extraordinary service
積極協助房務員及公眾地方清潔員完成日常工作，並與客人進行日常互動，確保客人能享受優質服務
Handling all guest and internal complaints in a courteous and efficient manner
禮貌高效地處理所有客人和内部投訴
Taking full ownership of all operations in his/her designated section, including but not limited to impeccable delivery of service requests, room discrepancies and general tidiness.
負責部門指定營運標準，包括處理服務请求、處理客房房態差異以及保持整體整潔

What we need from you
我們對您的要求

A certificate in housekeeping operations, hospitality management, or related field
酒店房務營運、酒店管理或相關學歷
A minimum of 4 years’ experience in hotel housekeeping team, with at least 1 year at supervisory role
至少4年管家部工作經驗，其中至少1年擔任督導的經驗
Team player, ability to work under pressure
團隊合作精神，能夠承受工作要求壓力
Solid communication, training and coaching skills
良好的溝通、培訓和輔導技能
Good command of both English and Chinese (Cantonese and Mandarin) is a must, speaking and writing
必須精通英語和中文（粤語和普通語），具備良好口語和寫作能力
Proficiency in Microsoft Word and Excel
熟識Microsoft Word和Excel程式運作

We are an equal opportunity employer. All applications will be treated in strict confidence. Personal data collected will be used for recruitment purpose only. Applicants who do not hear from us within six weeks should consider their applications unsuccessful.
我們是平等機會的僱主，將嚴格保密地處理所有申請。所收集的個人資料僅用於招聘之用。如在六週內未有收到我們的回覆的申請人將被視為申請不成功。

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