Housekeeping Coordinator - Guest Services & Operations

Kowloon Shangri-La, Hong Kong; Hong Kong; On-site; HKD 223,200 - 234,360; Full time

Job summary

Kowloon Shangri-La, Hong Kong is seeking a Housekeeping Coordinator to assist the daily operations of the Housekeeping Department and to ensure a welcoming stay for our guests.

Responsibilities include receiving guest requests, updating room status, maintaining records, managing key control, and performing duties as assigned by Management. Proficiency in MS Office and fluency in English and Chinese are required.

Qualifications

• Certificate in Hospitality Management or related discipline.
• At least 1 year of housekeeping experience in a hotel.
• Proficient with Microsoft Office applications.
• Strong communication, organizational and problem-solving skills.
• Good command of English and Chinese, written and spoken.

Responsibilities

• Accurately receive, record and relay guest requests to relevant Departments.
• Update room status in the system on a daily basis and investigate discrepancies.
• Maintain and organize administrative records and documentation.
• Manage key control procedures and monitor lost and found items.
• Perform any other duties as assigned by Management.

Skills

Communication

Organization

Problem-solving

Education

Certificate in Hospitality Management

Tools

Microsoft Office

Job description

Kowloon Shangri-La, Hong Kong is seeking a Housekeeping Coordinator to assist the daily operations of the Housekeeping Department and to ensure a welcoming stay for our guests.

Responsibilities include receiving guest requests, updating room status, maintaining records, managing key control, and performing duties as assigned by Management. Proficiency in MS Office and fluency in English and Chinese are required.