Housekeeping Coordinator

Shangri-La Group; Hong Kong; On-site; HKD 35,000 - 48,000; Full time

Job summary

Shangri-La Group in Hong Kong seeks a Housekeeping Coordinator to assist with daily operations of the Housekeeping Department, ensuring a welcoming stay for our guests.

Ideal candidate holds a Certificate in Hospitality Management, has at least 1 year of relevant hotel experience, is proficient in Microsoft Office, and demonstrates strong communication, organizational and problem‑solving skills with fluency in English and Chinese.

Qualifications

• Certificate in Hospitality Management or related discipline.
• Minimum 1 year of housekeeping experience in a hotel.
• Proficient with Microsoft Office and data entry.

Responsibilities

• Accurately receive, record and relay guest requests to relevant Departments.
• Update room status in the system on a daily basis and investigate discrepancies.
• Maintain and organize administrative records and documentation.
• Manage key control procedures and monitor lost and found items.
• Perform any other duties as assigned by Management.

Skills

Microsoft Office

English & Chinese

Communication skills

Organizational skills

Problem-solving

Education

Certificate in Hospitality Management

Job description

About Us

Headquartered in Hong Kong SAR, Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties, wellness and lifestyle facilities. Today, the Group owns, operates and manages 100+ hotels under our family of five brands: Shangri-La Hotels & Resorts, Shangri-La Signatures, Kerry Hotels, JEN by Shangri-La, and Traders.

Enchantment begins in an Ever-Bustling City: Kowloon Shangri-La, Hong Kong, the very first hotel to open in the reclaimed Tsim Sha Tsui East where the glam light of the city starts right outside our doors. Kowloon Shangri-La sits in the famous shopping and entertainment district of Tsim Sha Tsui East. Apart from food, shopping, and popular places of interest, Tsim Sha Tsui is a land of legends brimming with cultural heritage and fascinating stories.

Find Your Shangri-La in Shangri-La.

About The Role

As a Housekeeping Coordinator, you will be assisting with the daily operations of the Housekeeping Department, ensuring a welcoming stay for our guests.

Key Responsibilities

• Accurately receive, record and relay guest requests to relevant Departments.
• Update room status in the system in a daily basis and investigate any discrepancies.
• Maintain and organize administrative records and documentation.
• Manage key control procedures and monitor lost and found items.
• Perform any other duties as assigned by Management.

About You

• Certificate in Hospitality Management or other related disciplines.
• At least 1 year of relevant experience in the Housekeeping Department in Hotel with similar capacity.
• Proficient in Microsoft Office applications.
• Strong communication, organizational and problem-solving skills.
• Good command of spoken and written English and Chinese.

Why Join Us

• A workplace that values your passion and supports self-realization and personal growth.
• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
• Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
• Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.

We appreciate your interest in joining us. Please note that only successful candidates will be contacted.