Hotel Restaurant Supervisor | Lead Service & Guests

Headland Hotel - managed by Swire Hotels; Hong Kong; On-site; HKD 200,880 - 312,480; Full time

Benefits offered by this job

Discount air tickets

Complimentary stays at Swire Hotels

Transportation allowance

Full attendance allowance

Discretionary bonus

Life, medical, dental and hospital

Job summary

Headland Hotel is seeking a hands-on Restaurant Supervisor to lead the service team, ensuring smooth daily operations and outstanding guest experiences. You will drive coordination with the kitchen and F&B colleagues to deliver seamless service across outlets.

We value a service‑oriented attitude, strong sense of responsibility, and 4+ years in hospitality with supervisory experience. Knowledge of Chinese and English a plus, with a focus on hotel standards and team development.

Qualifications

• 4 years of relevant working experience in hospitality with supervisory exposure.
• At least 2 years in a supervisory role within F&B settings.
• Sound knowledge of restaurant and event operations and F&B systems.

Responsibilities

• Coordinate with F&B and kitchen to ensure smooth service and well‑stocked stations.
• Lead and support the service team, setting daily goals and ensuring teamwork.
• Deliver courteous service, handle guest feedback, and manage special requests.
• Uphold hygiene, safety and hotel service standards across outlets.

Skills

Supervisory experience

Restaurant operations

Event operations

F&B systems knowledge

Education

Diploma in Hospitality

Job description

Headland Hotel is seeking a hands-on Restaurant Supervisor to lead the service team, ensuring smooth daily operations and outstanding guest experiences. You will drive coordination with the kitchen and F&B colleagues to deliver seamless service across outlets.

We value a service‑oriented attitude, strong sense of responsibility, and 4+ years in hospitality with supervisory experience. Knowledge of Chinese and English a plus, with a focus on hotel standards and team development.