Hotel General Manager

Acts Consulting Co. 毅知顧問公司; Hong Kong; On-site; HKD 1,200,000 - 2,400,000; Full time

Job summary

Acts Consulting Co. 毅知顧問公司 is seeking a General Manager to oversee all hotel operations, staff management and guest relations, balancing profitability with guest satisfaction.

The role emphasizes leadership across departments and strategic direction to maintain service excellence. The ideal candidate has extensive hotel leadership experience, strong presentation and customer service skills, and fluency in English and Chinese, with sales exposure considered a plus.

Qualifications

• A seasoned and highly intelligent hotel professional with outstanding, management skills and extensive hands-on experience.
• At least 5 years in a similar role in a sizeable luxurious hotel.
• Highly organized and professional with exceptional customer service and presentation skills.
• Spoken and written in English and Chinese, other foreign language is a plus.
• Strong hotel sales exposure is preferable.

Responsibilities

• Provide leadership and strategic planning to all departments in support of the service culture, maximized operations and guest satisfaction.
• Promote and market the business in such a way that the reputation of the hotel is uplifted and maintained.
• Ensure all the safety policies and norms are followed.
• Acting like an ambassador of the hotel.
• Assist in directing Accounting, Sales and Marketing, and Human Resources departments.

Skills

Hotel management

Staff leadership

Budgeting

Customer service

Strategic planning

Education

Bachelor's degree in Hospitality Management

Job description

The General Manager is responsible for all aspects of operations at the hotel, staff management and guests, between profitability and guest satisfaction measures.

Responsible for managing budgets and financial plans, analyse the sales figures on a regular basis and devise various marketing and management services etc.

Assist in directing Accounting, Sales and Marketing, and Human Resources departments.

Establish goals and strategies for operational and financial success.

Provide leadership and strategic planning to all departments in support of the service culture, maximized operations and guest satisfaction.

Promote and market the business in such a way that the reputation of the hotel is uplifted and maintained.

Ensure all the safety policies and norms are followed.

Acting like an ambassador of the hotel.

Requirements

A seasoned and highly intelligent hotel professional with outstanding, management skills and extensive hands-on experience.

At least 5 years in a similar role in a sizeable luxurious hotel.

Highly organized and professional with exceptional customer service and presentation skills.

Spoken and written in English and Chinese, other foreign language is a plus.

Strong hotel sales exposure is preferable.