(HK) Marketing Officer - Branch

Futu Holdings Limited; Hong Kong; On-site; HKD 300,000 - 420,000; Full time

Job summary

Futu Holdings Limited in Hong Kong is seeking a customer services professional to respond to inquiries and provide information on stock market trends and investment opportunities. The role works closely with promoters to drive brand awareness and engagement, while delivering high-quality client services on accounts.

The ideal candidate has a finance/marketing background, 2+ years in securities/banking, SFC licenses, and strong English and Chinese communication skills.

Qualifications

• Bachelor's degree in finance, business, marketing, PR/communications or related disciplines.
• At least 2 years relevant work experience in securities firms, banking or marketing industry.
• SFC license Type 1.
• SFC license Type 4 is an advantage.
• Independent and customer-focused with strong analytical and communication skills.
• Able to work independently and under pressure.
• Proficient in Excel, Word and Chinese Word Processing.
• Proficiency in English and Chinese (including Mandarin).
• Willingness to work at the branch and on shift including weekdays, weekends and public holidays.

Responsibilities

• Respond to customer inquiries and provide information on stock market trends, investment opportunities, and other related topics
• Work closely with promoters to implement activations and events to drive brand awareness and customer engagement
• Provide quality customer services and handle all client’s account services enquiries
• Assist in scheduling working hours and involve in performance management/counseling on operations staff
• Handle ad-hoc projects as assigned

Skills

Analytical skills

Communication skills

Customer focus

Independent work

Pressure tolerance

English proficiency

Chinese proficiency

MS Excel

MS Word

Chinese Word Processing

Education

Bachelor's degree in finance, business, marketing, PR / communications or related disciplines

Tools

SFC license Type 1

SFC license Type 4 (advantage)

Job description

• Respond to customer inquiries and provide information on stock market trends, investment opportunities, and other related topics
• Work closely with promoters to implement activations and events to drive brand awareness and customer engagement
• Respond to customer inquiries and provide information on stock market trends, investment opportunities, and other related topics
• Provide quality customer services and handle all client’s account services enquiries
• Assist in scheduling working hours and involve in performance management/counseling on operations staff
• Handle ad-hoc projects as assigned

Requirements:

• Bachelor's degree in finance, business, marketing, PR / communications or related disciplines
• At least 2 years relevant work experience in securities firms / banking / marketing industry
• Holder of SFC license Type1, 4 is an advantage
• Independent, Customer focused, with strong analytical and good communication skills
• Able to work independently and under pressure
• Proficient in PC applications including Excel, Word and Chinese Word Processing
• Proficiency in both spoken and written English and Chinese (including Mandarin)
• Working at the branch and shift duty is required including weekdays, weekends & public holidays