Head of Operations

Adyro Global Limited; Hong Kong Island; Remote; HKD 1,054,000 - 1,582,000; Full time

Job summary

ADYRO seeks an experienced Head of Operations to design and lead the operating model for Europe and the USA, with direct involvement in critical exceptions and ownership over processes, controls and team development.

You will work with the founders, manage multi-market footwear operations, coordinate cross-functional partners, and scale an organization as the business expands across markets.

Qualifications

• Demonstrated ownership of multi-market operations in footwear, fashion, consumer goods or another business with complex products, seasonal demand and external logistics partners
• Strong knowledge of inventory, wholesale and ecommerce operations
• Hands-on experience managing 3PLs, freight partners and operational systems
• Evidence that you have simplified processes and reduced exceptions rather than simply introducing more software
• The judgment to distinguish a system problem from an ownership, process or data problem
• The ability to move between strategy and detailed execution
• Clear, concise communication with founders and functional owners
• Fluent professional English. Another European language is useful
• Availability to work primarily within European business hours, coordinate with US operations when needed, and travel within Europe and to the USA

Responsibilities

• Wholesale and D2C operational execution across Europe and the USA
• Coordination between Sales, Finance, Product, factories, warehouses and logistics partners
• Operational setup and data quality across systems (Centra, Shopify, EDI, etc.)
• The order-to-cash flow, from order acceptance through fulfilment, invoicing and payment exceptions
• Inventory accuracy, inbound and outbound logistics, freight, claims and 3PL performance
• Practical procedures, service levels, controls and escalation paths
• Serious order, shipment and quality incidents through root cause, ownership and evidenced closure
• Building and managing the operations team, sized to volume

Job description

You will join as ADYRO's first dedicated operations leader. You will design the operating model and personally close critical exceptions until the processes, controls and team are reliable. The role combines operating-model design and strategy with hands-on execution. You will work directly with the founders and have genuine authority over how operations are built. As ADYRO enters new markets, adds retail partners and expands its product range, your scope and team will grow with the business.

Key responsibilities

Wholesale and D2C operational execution across Europe and the USA

Coordination between Sales, Finance, Product, factories, warehouses and logistics partners

Operational setup and data quality across systems (Centra, Shopify, EDI, etc.)

The order-to-cash flow, from order acceptance through fulfilment, invoicing and payment exceptions

Inventory accuracy, inbound and outbound logistics, freight, claims and 3PL performance

Practical procedures, service levels, controls and escalation paths

Serious order, shipment and quality incidents through root cause, ownership and evidenced closure

Building and managing the operations team, sized to volume

About you

Demonstrated ownership of multi-market operations in footwear, fashion, consumer goods or another business with complex products, seasonal demand and external logistics partners

Strong knowledge of inventory, wholesale and ecommerce operations

Hands-on experience managing 3PLs, freight partners and operational systems

Evidence that you have simplified processes and reduced exceptions rather than simply introducing more software

The judgment to distinguish a system problem from an ownership, process or data problem

The ability to move between strategy and detailed execution

Clear, concise communication with founders and functional owners

Fluent professional English. Another European language is useful

Availability to work primarily within European business hours, coordinate with US operations when needed, and travel within Europe and to the USA

About us

ADYRO is a premium comfort-footwear brand created around a simple belief: most everyday shoes have been restyled, but rarely rethought. We design from the inside out, bringing the comfort and engineering of performance footwear into refined, versatile shoes for everyday life. The result combines timeless design, useful function and honest value.

Founded by Dario Kaute and Leander Leitner-Dissinger, ADYRO is led by people with deep experience across footwear development, sourcing, distribution and international growth, including helping build HEYDUDE before its acquisition by Crocs.

ADYRO sells directly to customers and through wholesale partners across Europe and the USA. The products are in market, the wholesale footprint is expanding, and the operation behind that growth now needs a dedicated leader.

A remote working model within Europe

Direct access to the founders and genuine decision-making responsibility

The opportunity to design ADYRO's operating model rather than inherit a fixed corporate structure

A role whose scope and team can grow as the business expands

An international working environment spanning Europe, the USA and ADYRO's global supply network

Potential performance bonus based on operational results and company performance, to be discussed

Full reimbursement of pre-approved business travel required for the role

Your application will include the following questions:

• How many years' experience do you have as a Head of Operations?
• What is your highest level of education?