Head of Digital CX & Growth — Asia

伯赛思（上海）管理咨询有限公司; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Job summary

伯赛思（上海）管理咨询有限公司 seeks a senior leader to drive the Digital Customer Experience for Asia, shaping strategy, building revenue through new channels and overseeing CRM/ERP implementations. You will lead a cross-functional team, partner with global stakeholders, and deliver ROI in a fast-growing business.

You will champion data-driven CX improvements, deliver omnichannel journey enhancements, and build measurable reporting using Power BI across Asia markets.

Qualifications

• Strong leadership with track record of high-performance teams.
• Experience building roadmaps for digital CX in eCommerce or luxury retail.
• Data analytics and reporting with Power BI and Excel.
• Proficiency in Cantonese and Mandarin.

Responsibilities

• Develop and implement CX vision aligned with business strategy for Asia.
• Strategy development for services to Asian reservist customers to maximise revenue.
• Maintain strong communication channels with customers, reservists and stakeholders.
• Coordinate CX processes across roadmaps and business areas.

Skills

Strong leadership

Data-driven mindset

Strategic thinking

Excellent communication

Cross-functional collaboration

Cantonese

Mandarin

Tools

Power BI

Excel

ERP systems

CRM software

Job description

伯赛思（上海）管理咨询有限公司 seeks a senior leader to drive the Digital Customer Experience for Asia, shaping strategy, building revenue through new channels and overseeing CRM/ERP implementations. You will lead a cross-functional team, partner with global stakeholders, and deliver ROI in a fast-growing business.

You will champion data-driven CX improvements, deliver omnichannel journey enhancements, and build measurable reporting using Power BI across Asia markets.