Head of Client Service & Onboarding, Private Banking

China, Beijing Branch; Hong Kong; On-site; HKD 1,200,000 - 2,000,000; Full time

Job summary

DBS in Hong Kong is seeking a Head of Client Service Management to lead the Client Service Management and Onboarding team, driving exceptional client experience, robust risk governance, and efficient account onboarding for Private Banking and Treasures Private Client portfolios.

You will partner with Front Office and Compliance to deliver seamless client service, oversee onboarding, and champion AI-readiness and future-skills development while maintaining stringent regulatory standards.

Qualifications

• Leadership and people-management experience.
• Strong governance and risk-management capabilities.
• Knowledge of KYC/AML requirements and regulatory frameworks.

Responsibilities

• Lead the Client Service Management and Onboarding team to establish a high-performing operating model.
• Oversee onboarding productivity, turnaround times, submission quality, and stakeholder satisfaction.
• Partner with Compliance, ORM, and Front Office to ensure regulatory compliance and effective client service.

Skills

Leadership

People management

Regulatory knowledge

KYC AML

Job description

DBS in Hong Kong is seeking a Head of Client Service Management to lead the Client Service Management and Onboarding team, driving exceptional client experience, robust risk governance, and efficient account onboarding for Private Banking and Treasures Private Client portfolios.

You will partner with Front Office and Compliance to deliver seamless client service, oversee onboarding, and champion AI-readiness and future-skills development while maintaining stringent regulatory standards.