AVP: Client Onboarding & Account Services Leader

KGI Bank Company Limited; Hong Kong; On-site; HKD 700,000 - 1,200,000; Full time

Benefits offered by this job

Fringe benefits

Remuneration package

Job summary

AVP - Client Onboarding & Account Services, Operations will lead the Account Opening and Client Onboarding team to ensure efficient onboarding, maintenance, reviews, and regulatory obligations for Private and Corporate Banking clients.

The role requires oversight of KYC/CDD, customer risk assessments, and onboarding processes in line with HK regulatory standards, with strong collaboration across Compliance, Legal, and Relationship Management to improve client experience.

Qualifications

• Bachelor's degree or equivalent in Finance, Business Administration, Banking or related discipline.
• Minimum 8–10 years of banking experience, with exposure to account opening, onboarding, KYC/CDD, AML compliance.
• Strong knowledge of HKMA, AML/CFT, FATCA, CRS, DPS and related regulatory requirements.
• Proficient in MS Word, Excel and PowerPoint; good command of English and Chinese (Mandarin is an advantage).

Responsibilities

• Lead and manage the Account Opening and Client Onboarding team for onboarding, maintenance, account reviews and regulatory obligations.
• Oversee review/approval of onboarding docs, KYC/CDD, customer risk assessments and onboarding processes per policies.
• Provide guidance on complex account structures including corporate, trust, intermediary, and high-net-worth accounts.
• Collaborate with Relationship Managers, Compliance, Legal, and other stakeholders to resolve documentation issues and enhance client experience.
• Monitor operational risk, establish controls, and ensure AML/CFT/regulatory compliance.
• Lead process improvements, system enhancements, UAT, and strategic projects for efficiency and quality.
• Manage team performance, staffing, resource planning, and succession for growth.
• Prepare management reports, KPIs, regulatory submissions (CRS, FATCA, DPS) as required.
• Perform ad hoc assignments and projects from senior management.

Skills

Analytical skills

Communication skills

Interpersonal skills

Decision making

Education

Bachelor’s degree in Finance/Business/Banking

Tools

MS Word

MS Excel

MS PowerPoint

Job description

AVP - Client Onboarding & Account Services, Operations will lead the Account Opening and Client Onboarding team to ensure efficient onboarding, maintenance, reviews, and regulatory obligations for Private and Corporate Banking clients.

The role requires oversight of KYC/CDD, customer risk assessments, and onboarding processes in line with HK regulatory standards, with strong collaboration across Compliance, Legal, and Relationship Management to improve client experience.