Guest Relations Officer (Restaurant Receptionist)

Miramar Hotel & Investment Co. Ltd.; Hong Kong; On-site; HKD 223,000 - 335,000; Full time

Job summary

Miramar Hotel & Investment Co. Ltd. 香港尖沙咀區現正尋找前台接待人員，負責日常接待、處理客人預訂及詢問，並透過電話、WhatsApp及電郵與客人溝通。

職位要求包括至少1年客戶服務或預訂中心經驗、熟悉預訂系統與軟件、良好中英溝通及人際技巧，以及注重細節與準確度。

Qualifications

• 至少1年客戶服務或預訂中心工作經驗
• 熟悉預訂系統與軟件
• 良好溝通及人際能力
• 具備細心與準確度
• 中英文聽說讀寫能力良好

Responsibilities

• 每日接待賓客，透過電話、WhatsApp及電郵處理預訂與詢問
• 根據客人需求制定量身定制的菜單
• 處理客訴並跟進適當行動

Skills

Customer service

Bilingual Chinese/English

Attention to detail

Communication skills

Interpersonal skills

Education

DSE或同等学历

Tools

Reservation software

Job description

Responsibilities

• Perform daily receptionist duties including greeting guests and handling all guests' reservations and inquires through phone call, Whatsapp and email


• Create a tailor-made menu based on the culinary desires of customer


• Handle all complaints and follow through appropriate actions accordingly

Requirements

• A minimum of 1year' experience in a customer service or reservation centre role


• Familiarity with reservation systems and software


• Good communication and interpersonal skills


• Strong attention to detail and accuracy


• Good command of both spoken and written Chinese and English

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## More Job Information

Salary

• 20000 - 29999 / MONTH

Job Function

• 餐飲 · 酒店 - 其他職位

Location

• 尖沙咀

Employment Term

• 全職

Education

• 中五至中七或DSE