Guest Relations Officer

Hong Kong Football Club; Hong Kong; Sur place; HKD 201 000 - 268 000; Plein temps

Résumé du poste

Hong Kong Football Club (HKFC) in Hong Kong invites applications for a Front Office Officer. You will be the first point of contact for members and guests, handling inquiries, bookings, and payments with a friendly, professional demeanor.

The role requires a degree in hospitality, 1–2 years of customer service experience, and fluency in English and Cantonese. You will work shifts at the front desk, use MS Word and Excel, and collaborate with many departments to ensure smooth club operations.

Qualifications

• Degree / Advanced Diploma in Hospitality or related discipline.
• 1–2 years of experience in customer service preferred.
• Be independent and presentable in handling front desk and telephone enquiries.
• Cheerful personality with good interpersonal & communication skills.
• Good command of English & Cantonese.
• Proficient in MS Word & MS Excel.
• Shift working hours (No overnight shift required).
• Fresh graduates will also be considered.

Responsabilités

• Act as the primary point of contact at the Front Office, handling calls and emails.
• Assist members and guests with bookings, applications and payments.
• Assist to issue membership cards, temporary passes and guest permits.
• Collaborate closely with different Departments to fulfill member requests.
• Ensure members and guests adhere to Club bylaws.
• Promptly report emergency situations to superior.

Connaissances

Customer service

Front desk

Interpersonal skills

English

Cantonese

Telephone inquiries

Communication

Formation

Degree / Advanced Diploma in Hospitality or related discipline

Outils

MS Word

MS Excel

Description du poste

Hong Kong Football Club (HKFC) was founded in 1886 with a mission to facilitate the development of sporting activities in Hong Kong. Our vision is to be recognised as one of the leading not-for-profit sports clubs in the world. We started with two main sports: rugby and soccer, and with the dedication and enthusiasm of our members, we have evolved into a club which promotes, hosts and plays a total of 12 different sports including hockey, squash, lawn bowls, netball, tennis, badminton, swimming and triathlon, golf, tenpin bowling and pickleball.

Regarded as one of the finest sporting clubs in Asia, the 64,000-square-metre Club building offers the largest range of facilities among all the sports clubs in Hong Kong. HKFC not only provides Hong Kong with a world-class venue for many major international sports events, such as the Club's Rugby Tens, Soccer Sevens and PSA Squash Open tournaments, but is also a key contributor to Hong Kong’s thriving sporting and social community.

Website: www.hkfc.com

Responsibility

• Act as the primary point of contact at the Front Office, managing calls and email inquiries, interacting with members and guests to build rapport, and delivering attentive service
• Assist members and guests with bookings, applications and payments
• Assist to issue membership cards, temporary passes and guest permits
• Collaborate closely with different Departments to fulfill member requests and resolve inquiries
• Ensure members and guests adhere to Club bylaws
• Promptly report emergency situations to superior

Requirements

• Holder of Degree / Advanced Diploma or above holder in Hospitality or related discipline
• 1-2 years of experience in customer service industry preferred
• Be independent and presentable in handling front desk and telephone enquires
• Cheerful personality with good interpersonal & communication skills
• Good command of English & Cantonese
• Proficient in MS Word & Excel
• Shift working hours (No overnight shift required)
• Fresh graduate will also be considered

Hong Kong Football Club is an equal opportunity employer giving full consideration to all applicants regardless of race, color, religion, sex, age, disability or family status.