Guest Experience Captain — Exceptional Service Leader

ZS Hospitality Management Limited; Hong Kong; On-site; HKD 223,000 - 246,000; Full time

Benefits offered by this job

Tips

Duty meals

Medical insurance

Statutory holidays

Annual leave

8 days off per month

Excellent working environment

Discretionary bonus

Birthday leave

Employee dining discount

Job summary

ZS Hospitality Management Limited in Central, Hong Kong, seeks a Restaurant Captain/Manager to lead daily floor operations and deliver exceptional guest service. The role emphasizes a warm guest interaction style, supervision of restaurant standards, and active participation in daily operations.

Requirements include a passion for food and beverage, strong interpersonal and communication skills, and fluent English. Candidates with more experience may be considered for Captain.

Qualifications

• Passionate about food and beverage.
• Strong interpersonal and communication skills.
• Good command of spoken & written English.
• Experience considered for Captain level.
• Immediately available preferred.

Responsibilities

• Provide excellent service to guests and ensure a memorable dining experience.
• Provide quality floor service and interact with guests in a warm and friendly manner.
• Assist in daily operations and ensure the cleanliness of the restaurant.
• Obtain customer feedback during operations to ensure satisfaction.

Skills

Interpersonal skills

Communication skills

English proficiency

F&B passion

Education

Secondary 5 or below

Job description

ZS Hospitality Management Limited in Central, Hong Kong, seeks a Restaurant Captain/Manager to lead daily floor operations and deliver exceptional guest service. The role emphasizes a warm guest interaction style, supervision of restaurant standards, and active participation in daily operations.

Requirements include a passion for food and beverage, strong interpersonal and communication skills, and fluent English. Candidates with more experience may be considered for Captain.