group carter sales (trainee broker)

RecruitFirst Pte Ltd; Hong Kong; On-site; HKD 300,000 - 400,000; Full time

Job summary

RecruitFirst Pte Ltd in Hong Kong is seeking a professional to manage private charter flights, from initial enquiry through to completion. The role demands excellent communication skills and strong customer service orientation.

The ideal candidate will be a native Japanese or Bahasa Indonesian speaker with a background in the travel industry. Key responsibilities include managing logistics, maintaining relationships with operators, and ensuring compliance with legal guidelines, all while working flexible hours.

Qualifications

• Native Japanese or Bahasa Indonesian speakers with relevant market experience.
• Background in travel industry, especially in MICE, is advantageous.
• Ability to work under pressure and prioritize tasks effectively.

Responsibilities

• Manage private charter flights from enquiry to completion.
• Build and maintain client relationships and operator database.
• Handle charter requests and communicate all booking changes.
• Ensure compliance with guidelines and manage invoicing.

Skills

Strong verbal and written communication skills

Customer service orientation

Organizational skills

Knowledge of aviation regulations

Problem-solving skills

Proficiency in charter booking software

Fluency in English and Mandarin

Job description

What requirements you'll need to be eligible

Native Japanese speakers with experience in the Japanese market or Native Bahasa Indonesian speakers with experience in the Indonesian market are highly preferable.

Background in travel industry, MICE will be an advantage

Excellent Communication: Strong verbal and written communication skills are essential to coordinate with clients, operators and other stakeholders (Fluency in English and Mandarin; One other Asia Pacific Language is desirable)

Customer Service: Providing exceptional customer service is a key part of the role, so interpersonal skills and a customer‑centric attitude are important

Organization: Coordinating private travel involves managing logistics, schedules, and details, so organizational skills and attention to detail are crucial

Knowledge of Aviation: Some knowledge of aviation regulations, terminology, and procedures can be beneficial

Problem‑Solving: The ability to handle unexpected situations and resolve issues is important in this role

Working under pressure: Ability to multi‑task, prioritise and manage tasks effectively and with a sense of urgency

Computer Skills: Proficiency in using software for charter bookings, communication, and data management

What you'll be doing on the job

Working within Charter Team, your main responsibilities would be to ensure that private charter flights are managed from initial enquiry, quotation, booking of aircraft to the completion of the charter

Build and maintain relationships with key travel bookers over your assigned client portfolio

Build and maintain relationships with operators

Assist in growing operator database and ensure operator and fleet data is accurate and up to date

Manage charter requests from clients in a timely manner

Manage and communicate all booking changes as required

Create flight briefs and post flight reports

Ensure all flight bookings adhere to our legal and compliance guidelines

Manage client and supplier invoicing requirements

Adhoc reporting requested by clients

Domestic travel may be required from time to time to visit clients and operators

Assisting brokers with adhoc tasks from time to time

The role requires flexible working hours. From time to time you may be required to work outside of standard business hours