Global Luxury E‑commerce Personal Stylist

HYPEBEAST; Hong Kong; On-site; HKD 279,000 - 446,000; Full time

Job summary

HBX is seeking a commercially minded Personal Shopper based in Hong Kong to manage a client portfolio and deliver a best-in-class shopping experience on our e-commerce platform and retail store. You will drive revenue through expert styling, client acquisition, retention and activation of loyalty benefits.

You will work closely with our retail, buying, marketing and e-commerce teams, staying ahead of fashion trends and street culture to delight HBX customers both online and offline.

Qualifications

• 2+ years in a 1-to-1 client-facing role within fashion retail or luxury.
• Target-driven with a proven sales track record.
• Strong Cantonese and English skills; Mandarin is a plus.
• Knowledge of global fashion trends and consumer culture.

Responsibilities

• Drive tangible and intangible revenue through client acquisition, retention, growth and satisfaction.
• Drive sales and maximize average deal size through offering knowledgeable and professional styling advice to clients.
• Manage day-to-day relationships with your assigned clients — driving acquisition, retention, and reactivation of lapsed accounts.
• Identify opportunities to acquire new clients.
• Activate loyalty benefits for qualified clients and consistently find ways to surprise, delight, and reward your clientele.
• Maintain a deep, up-to‑date knowledge of global fashion trends, drops, and street culture relevant to the HBX community.
• Work closely with retail, buying, marketing, and other e-commerce teams to align the client experience with platform priorities.
• Represent HBX with professionalism and passion in every client interaction — online and offline.
• Support reporting manager with ad-hoc tasks and duties.

Skills

Clienteling

Sales

Cantonese & English

Fashion knowledge

Autonomous

Tools

CRM tools

Job description

HBX is seeking a commercially minded Personal Shopper based in Hong Kong to manage a client portfolio and deliver a best-in-class shopping experience on our e-commerce platform and retail store. You will drive revenue through expert styling, client acquisition, retention and activation of loyalty benefits.

You will work closely with our retail, buying, marketing and e-commerce teams, staying ahead of fashion trends and street culture to delight HBX customers both online and offline.