Global Hotel Loyalty & Performance Manager

JEN by Shangri-La; Hong Kong; On-site; HKD 900,000 - 1,300,000; Full time

Benefits offered by this job

Competitive benefits

Recognition programs

Colleague stay/travel perks

Job summary

Shangri-La International Hotel Management Ltd. invites applications for the role of Manager, Shangri-La Circle (Hotel Performance & Member Services).

The candidate will drive member growth and direct revenue for Shangri-La Circle, acting as a bridge between Corporate HQ, regional teams and hotel properties to ensure loyalty initiatives are communicated, executed, and optimized on the ground. The ideal candidate is a proactive self-starter with deep hotel operations knowledge, strong commercial

Qualifications

• Bachelor's degree or higher in a related discipline.
• Strong proactive, resilient self-starter with a can-do attitude.
• Fluency in English and Chinese (written and spoken) is mandatory.
• Excellent analytical, interpersonal, and communication skills.
• Experience with loyalty programs, direct booking channels, and customer acquisition/retention dynamics.

Responsibilities

• Coordinate KPI delivery with HQ, regional teams and hotels to meet SLC performance metrics.
• Identify and mitigate operational gaps; enable smooth loyalty operations across properties.
• Drive member enrolment and engagement initiatives (earn & burn) across Rooms and F&B.
• Lead governance of service levels and support, and participate in UAT for platform upgrades.

Skills

Proactive

Can-do attitude

Emotional intelligence

Analytical thinking

Interpersonal skills

English and Chinese fluency

Education

Bachelor's Degree or Higher Diploma in Hospitality Management, Business Administration, Marketing

Job description

Shangri-La International Hotel Management Ltd. invites applications for the role of Manager, Shangri-La Circle (Hotel Performance & Member Services).

The candidate will drive member growth and direct revenue for Shangri-La Circle, acting as a bridge between Corporate HQ, regional teams and hotel properties to ensure loyalty initiatives are communicated, executed, and optimized on the ground. The ideal candidate is a proactive self-starter with deep hotel operations knowledge, strong commercial