Global E-commerce Operations Lead

Michael Page International (Hong Kong) Limited; Hong Kong; On-site; HKD 240,000 - 360,000; Full time

Job summary

Michael Page International (Hong Kong) Limited is representing a fast-growing retail brand seeking an E-commerce Operations Executive to drive online business growth across the US and European markets, managing marketplaces such as Amazon, Walmart, and Shopify, and optimizing listings and promotions.

The role requires a Bachelor's degree and at least two years in e-commerce operations, with fluent English and Mandarin; you will analyze KPI, coordinate fulfillment, and work with marketing on

Qualifications

• Bachelor's degree in Business, Marketing, E-commerce, Retail Management, or related disciplines.
• Minimum 2 years of experience in e-commerce operations, marketplace management, or online retail.
• Hands-on experience managing Amazon Seller/Walmart/Vendor Central accounts.
• Experience operating Shopify stores and online merchandising activities.
• Strong understanding of e-commerce operations, inventory management, order fulfilment, and customer experience.
• Fluent in English and Mandarin Chinese (spoken and written).
• Strong analytical skills with proficiency in Excel and reporting tools.
• Self-motivated, detail-oriented, and able to work independently in a fast-paced environment.

Responsibilities

• Manage day-to-day operations of international e-commerce marketplaces, including Amazon, Walmart Marketplace, Shopify, and other online sales channels.
• Monitor product listings, pricing, inventory levels, and promotional campaigns to ensure optimal marketplace performance.
• Coordinate with internal teams and external partners to ensure smooth order fulfilment, logistics, and customer service operations.
• Analyse sales performance, traffic, conversion rates, and marketplace KPIs, providing actionable recommendations for growth.
• Optimise product content, listings, keywords, and merchandising to improve search visibility and sales performance.
• Support marketplace expansion initiatives across the US and European markets.
• Handle customer reviews, account health monitoring, performance metrics, and compliance requirements.
• Work closely with marketing teams to execute online campaigns, promotions, and seasonal launches.
• Generate regular sales and operational reports for management review.
• Stay updated on marketplace policies, industry trends, and competitor activities.

Skills

Amazon Seller/Vendor Central

Marketplace management

Excel

Analytical skills

Shopify

Inventory management

Customer experience

Fluent English

Mandarin Chinese

Education

Bachelor's degree in Business/Marketing/E-commerce/Retail Management or related

Tools

Excel

Reporting tools

Job description

Michael Page International (Hong Kong) Limited is representing a fast-growing retail brand seeking an E-commerce Operations Executive to drive online business growth across the US and European markets, managing marketplaces such as Amazon, Walmart, and Shopify, and optimizing listings and promotions.

The role requires a Bachelor's degree and at least two years in e-commerce operations, with fluent English and Mandarin; you will analyze KPI, coordinate fulfillment, and work with marketing on