Global Direct Ship Operations Specialist

Funko, Inc.; Hong Kong; Presencial; HKD 420.000 - 540.000; Jornada completa

Descripción de la vacante

Funko, Inc. in Hong Kong is seeking a Direct Ship Specialist reporting to the Assistant Manager, Direct Ship. The role focuses on order management, shipment planning, and daily communication with partners and customers across regions.

You will coordinate with sales, factories and forwarders to ensure timely bookings, prepare shipping documents, resolve issues, and support ad hoc projects. Proficiency in English and Mandarin is required; travel to China or other regions may be needed.

Formación

• 5+ years in a similar role, preferably in toys.
• Strong knowledge of shipment planning and order management.
• Experience in international manufacturers is a plus.
• Fluent in English and Mandarin.

Responsabilidades

• Prepare order documents such as Factory PO and Sales Orders.
• Oversee pre-production scheduling and factory audits.
• Set priorities and translate into actionable deliverables.
• Serve as customer account service for Direct Import customers.
• Coordinate with internal teams to avoid shipment delays.
• Address customer inquiries and handle complaints.
• Collaborate with sales and factories to resolve shipment issues.
• Pull in shipments to maximize monthly volume and quarterly revenue.
• Monitor bookings and ensure timely shipping documents.
• Coordinate with forwarders for vessel space and prioritization.
• Cross-check documents with ERP/forwarder portals.
• Travel to China or offshore locations as needed.

Conocimientos

Shipment planning

Order management

Communication

Bilingual English/Mandarin

Multinational experience

Descripción del empleo

Funko, Inc. in Hong Kong is seeking a Direct Ship Specialist reporting to the Assistant Manager, Direct Ship. The role focuses on order management, shipment planning, and daily communication with partners and customers across regions.

You will coordinate with sales, factories and forwarders to ensure timely bookings, prepare shipping documents, resolve issues, and support ad hoc projects. Proficiency in English and Mandarin is required; travel to China or other regions may be needed.