Global Desktop Support Engineer – Hedge Fund Tech

Balyasny; Hong Kong; On-site; HKD 320,000 - 540,000; Full time

Job summary

Balyasny Asset Management (BAM) in Hong Kong seeks a Desktop Support Engineer with at least 5 years' experience in hedge funds or financial institutions. You will support MS Windows desktop/server environments and play a key role in delivering exceptional service across offices, remote sites, and leadership teams.

The role involves end-user support, O365, AD/Exchange, Citrix/Azure VDA, hardware management, VoIP, mobile devices, video conferencing, market data apps, and ticketing with JIRA

Qualifications

• Minimum 5 years desktop support experience at hedge fund or investment advisor
• Exceptional customer service with strong written and oral communication skills
• Strong drive and passion for technology and self-development
• Strong problem-solving skills, high attention to detail and quick to learn both user and system environments
• Ability to work independently and multi-task
• Keen attention to detail, with commitment to follow through and follow-up
• Extensive understanding of desktop support standards and best practices including related hardware and software
• Experience supporting remote users and troubleshooting remote VPN/VDI connections
• Knowledge of PowerShell, scripting, automation, and packaging (Microsoft System Center Configuration Manager) is a plus
• Travel may be required across all office locations for coverage and/or initiatives

Responsibilities

• Provide global end-user and desktop support in a fast-paced environment (includes all offices, remote and executive leadership support)
• Office 365 applications and Windows 10 operating system support
• Microsoft Active Directory and Office 365 Exchange Online management
• Citrix Cloud/Microsoft Azure VDA/VDI platform management and support
• HP Workstation, HP Thin Client, Lenovo laptop management and support
• Cisco VoIP phones, Cisco Unified CM and Cisco Unity Connection Administration
• Mobile device (iOS, Android) support managed through MDM platform (MobileIron)
• Supporting video conferencing systems (Zoom, Neat, Poly)
• Supporting Market Data Applications (Bloomberg Anywhere/Terminal, etc.)
• Basic Network troubleshooting (DNS, DHCP, Network slowdowns, remote VPN/VDI connectivity problems, etc.)
• Consistently logging and monitoring service tickets to ensure fast, thorough resolution and documentation of every issue through JIRA Service Desk
• Office moves and build outs
• Device inventory and asset management
• Employee onboarding/offboarding

Skills

Desktop support

Customer service

Communication

Problem solving

Multi-tasking

Remote support

Tools

PowerShell

SCCM

JIRA Service Desk

Office 365

Azure

VDI

Job description

Balyasny Asset Management (BAM) in Hong Kong seeks a Desktop Support Engineer with at least 5 years' experience in hedge funds or financial institutions. You will support MS Windows desktop/server environments and play a key role in delivering exceptional service across offices, remote sites, and leadership teams.

The role involves end-user support, O365, AD/Exchange, Citrix/Azure VDA, hardware management, VoIP, mobile devices, video conferencing, market data apps, and ticketing with JIRA