Engineer, Desktop Support

Balyasny; Hong Kong; On-site; HKD 320,000 - 540,000; Full time

Job summary

Balyasny Asset Management (BAM) in Hong Kong seeks a Desktop Support Engineer with at least 5 years' experience in hedge funds or financial institutions. You will support MS Windows desktop/server environments and play a key role in delivering exceptional service across offices, remote sites, and leadership teams.

The role involves end-user support, O365, AD/Exchange, Citrix/Azure VDA, hardware management, VoIP, mobile devices, video conferencing, market data apps, and ticketing with JIRA

Qualifications

• Minimum 5 years desktop support experience at hedge fund or investment advisor
• Exceptional customer service with strong written and oral communication skills
• Strong drive and passion for technology and self-development
• Strong problem-solving skills, high attention to detail and quick to learn both user and system environments
• Ability to work independently and multi-task
• Keen attention to detail, with commitment to follow through and follow-up
• Extensive understanding of desktop support standards and best practices including related hardware and software
• Experience supporting remote users and troubleshooting remote VPN/VDI connections
• Knowledge of PowerShell, scripting, automation, and packaging (Microsoft System Center Configuration Manager) is a plus
• Travel may be required across all office locations for coverage and/or initiatives

Responsibilities

• Provide global end-user and desktop support in a fast-paced environment (includes all offices, remote and executive leadership support)
• Office 365 applications and Windows 10 operating system support
• Microsoft Active Directory and Office 365 Exchange Online management
• Citrix Cloud/Microsoft Azure VDA/VDI platform management and support
• HP Workstation, HP Thin Client, Lenovo laptop management and support
• Cisco VoIP phones, Cisco Unified CM and Cisco Unity Connection Administration
• Mobile device (iOS, Android) support managed through MDM platform (MobileIron)
• Supporting video conferencing systems (Zoom, Neat, Poly)
• Supporting Market Data Applications (Bloomberg Anywhere/Terminal, etc.)
• Basic Network troubleshooting (DNS, DHCP, Network slowdowns, remote VPN/VDI connectivity problems, etc.)
• Consistently logging and monitoring service tickets to ensure fast, thorough resolution and documentation of every issue through JIRA Service Desk
• Office moves and build outs
• Device inventory and asset management
• Employee onboarding/offboarding

Skills

Desktop support

Customer service

Communication

Problem solving

Multi-tasking

Remote support

Tools

PowerShell

SCCM

JIRA Service Desk

Office 365

Azure

VDI

Job description

Balyasny Asset Management (BAM) is a diversified global investment firm founded in 2001 by Dmitry Balyasny, Scott Schroeder, and Taylor O'Malley. With over $32 billion in assets under management, BAM employs more than 2,000 people across 23 offices in the U.S. and Canada, Europe, the Middle East, and Asia. The firm’s investment teams span five strategies, including Equities Long/Short, Fixed Income & Macro, Commodities, Multi-Asset Arbitrage, and Systematic. Balyasny’s mission is to deliver to its investors absolute, uncorrelated returns in all market environments.

Overview

Top global hedge fund seeks a talented, energetic self-starter for a Desktop Support Engineer position. Candidate must have a minimum of 5 years’ experience at a hedge fund/financial institution, supporting MS Windows Desktop/Server environments leveraging the latest tools and concepts in order to provide exceptional service delivery across the enterprise. The optimal candidate will be process driven and have a diverse technology background with a desire to learn and become the best. A basic understanding of financial markets and trade lifecycles is a plus. The candidate must be an exceptional problem solver and a very strong communicator with the ability to multitask.

In the role of Desktop Support Engineer, the employee responsibilities will include:

• Provide global end-user and desktop support in a fast-paced environment (includes all offices, remote and executive leadership support)
• Office 365 applications and Windows 10 operating system support
• Microsoft Active Directory and Office 365 Exchange Online management
• Citrix Cloud/Microsoft Azure VDA/VDI platform management and support
• HP Workstation, HP Thin Client, Lenovo laptop management and support
• Cisco VoIP phones, Cisco Unified CM and Cisco Unity Connection Administration
• Mobile device (iOS, Android) support managed through MDM platform (MobileIron)
• Supporting video conferencing systems (Zoom, Neat, Poly)
• Supporting Market Data Applications (Bloomberg Anywhere/Terminal, etc.)
• Basic Network troubleshooting (DNS, DHCP, Network slowdowns, remote VPN/VDI connectivity problems, etc.)
• Consistently logging and monitoring service tickets to ensure fast, thorough resolution and documentation of every issue through JIRA Service Desk
• Office moves and build outs
• Device inventory and asset management
• Employee onboarding/offboarding

QUALIFICATIONS & REQUIREMENTS

In order to effectively represent the Company and communicate with clients, the employee must be someone who has:

• Minimum 5 years desktop support experience at hedge fund or investment advisor
• Exceptional customer service with strong written and oral communication skills
• Strong drive and passion for technology and self-development
• Strong problem-solving skills, high attention to detail and quick to learn both user and system environments
• Ability to work independently and multi-task
• Keen attention to detail, with commitment to follow through and follow-up
• Extensive understanding of desktop support standards and best practices including related hardware and software
• Experience supporting remote users and troubleshooting remote VPN/VDI connections
• Knowledge of PowerShell, scripting, automation, and packaging (Microsoft System Center Configuration Manager) is a plus
• Travel may be required across all office locations for coverage and/or initiatives