Financial Services - Senior Engineer, Desktop Support

Sanderson-Ikas; Hong Kong; On-site; HKD 360,000 - 520,000; Full time

Job summary

Sanderson-Ikas in Hong Kong seeks a seasoned Desktop Support professional to deliver high-touch end-user support for investment professionals and executives across global offices. You will troubleshoot complex endpoint issues, manage Citrix Cloud and Azure Virtual Desktop, and maintain Windows 10/11, M365, Exchange Online, and AD.

You'll support Bloomberg Terminal/Anywhere, Intune-based device management, and enterprise collaboration tools, while providing white-glove service to portfolio

Qualifications

• 5+ years of Desktop Support, End User Computing, or Workplace Technology experience within financial services.
• Strong hands-on experience with Windows 10/11, Microsoft 365, Exchange Online, and Active Directory.
• Experience supporting Citrix Cloud, Azure Virtual Desktop (AVD), and enterprise endpoint management platforms such as Intune.
• Experience supporting Bloomberg Terminal, Bloomberg Anywhere, or other market data platforms.
• Knowledge of PowerShell scripting and automation.
• Proven ability to troubleshoot complex desktop, application, and infrastructure-related issues independently.
• Experience providing white-glove support to portfolio managers, traders, and senior executives.
• Strong communication, stakeholder management, and customer service skills.
• Ability to perform effectively in a fast-paced, high-pressure investment management environment.

Responsibilities

• Provide high-touch desktop and end-user support to investment professionals, business users, and executives across global offices.
• Act as an escalation point for complex endpoint, application, mobility, and virtual desktop issues.
• Support and maintain Windows 10/11, Microsoft 365, Exchange Online, Active Directory, and related workplace technologies.
• Manage and troubleshoot physical and virtual desktop environments, including Citrix Cloud and Azure Virtual Desktop (AVD).
• Support enterprise collaboration and communications platforms, including Cisco, Webex, Zoom, Neat, and Poly solutions.
• Provide support for mobile devices through Microsoft Intune and enterprise device management platforms.
• Support business-critical financial applications, including Bloomberg Terminal and Bloomberg Anywhere.
• Diagnose and resolve user-facing connectivity issues, including VPN, DNS, DHCP, and remote access services.
• Manage incidents and service requests through Jira, ensuring timely resolution and excellent user experience.
• Drive continuous improvement through automation, documentation, root cause analysis, and collaboration with Infrastructure, Security, and Application Support teams.

Skills

Desktop Support

End User Computing

Windows 10/11

Microsoft 365

Active Directory

Intune

PowerShell scripting

Citrix Cloud

Azure Virtual Desktop

Bloomberg Terminal

Bloomberg Anywhere

Communication

Stakeholder management

Tools

Jira

Job description

• Provide high-touch desktop and end-user support to investment professionals, business users, and executives across global offices.
• Act as an escalation point for complex endpoint, application, mobility, and virtual desktop issues.
• Support and maintain Windows 10/11, Microsoft 365, Exchange Online, Active Directory, and related workplace technologies.
• Manage and troubleshoot physical and virtual desktop environments, including Citrix Cloud and Azure Virtual Desktop (AVD).
• Support enterprise collaboration and communications platforms, including Cisco, Webex, Zoom, Neat, and Poly solutions.
• Provide support for mobile devices through Microsoft Intune and enterprise device management platforms.
• Support business-critical financial applications, including Bloomberg Terminal and Bloomberg Anywhere.
• Diagnose and resolve user-facing connectivity issues, including VPN, DNS, DHCP, and remote access services.
• Manage incidents and service requests through Jira, ensuring timely resolution and excellent user experience.
• Drive continuous improvement through automation, documentation, root cause analysis, and collaboration with Infrastructure, Security, and Application Support teams.

Requirements

• 5+ years of Desktop Support, End User Computing, or Workplace Technology experience within a buy-side hedge fund, asset management firm, investment management company, or financial services environment.
• Strong hands-on experience with Windows 10/11, Microsoft 365, Exchange Online, and Active Directory.
• Experience supporting Citrix Cloud, Azure Virtual Desktop (AVD), and enterprise endpoint management platforms such as Intune.
• Experience supporting Bloomberg Terminal, Bloomberg Anywhere, or other market data platforms.
• Knowledge of PowerShell scripting and automation.
• Proven ability to troubleshoot complex desktop, application, and infrastructure-related issues independently.
• Experience providing white-glove support to portfolio managers, traders, and senior executives.
• Strong communication, stakeholder management, and customer service skills.
• Ability to perform effectively in a fast-paced, high-pressure investment management environment.