Global 24/7 Customer Experience Leader

Polette Limited; Hong Kong; On-site; HKD 1,004,000 - 1,339,000; Full time

Job summary

Polette Limited is seeking an unshakeable operational leader to manage our global, 24/7 customer support system. You will own the week across all seven days, tackling friction head-on and turning support into a growth engine with grit and learning agility.

The role focuses on leading global BPO teams, elevating Trustpilot scores, deploying AI and automation, and fixing root causes across logistics, marketing, and production.

Qualifications

• 2+ years in Customer Service or Operations.
• Experience managing BPOs or outsourced teams.
• Familiarity with Trustpilot or similar reputation tools.
• Proficiency in English or French.

Responsibilities

• Lead global BPO teams across social channels and email.
• Drive Trustpilot growth through rapid recovery actions.
• Deploy AI and automation to shorten response times.
• Identify and fix root causes across logistics, marketing, production.

Skills

Customer Service

Operations

Leadership

BPO Management

Trustpilot

Social media

English/French

Job description

Polette Limited is seeking an unshakeable operational leader to manage our global, 24/7 customer support system. You will own the week across all seven days, tackling friction head-on and turning support into a growth engine with grit and learning agility.

The role focuses on leading global BPO teams, elevating Trustpilot scores, deploying AI and automation, and fixing root causes across logistics, marketing, and production.