GDS Help Desk Specialist: Travel & Support

TicTas Technologies Limited; Hong Kong; Sur place; HKD 193 000 - 231 000; Plein temps

Résumé du poste

TicTas Technologies Limited is hiring a Help Desk Specialist (Travelport/GDS Support) in Hong Kong. You will handle incident management, customer support, sales support, and database operations within a travel services environment, resolving incidents and maintaining product databases.

The role requires hands-on GDS experience (Travelport or similar), strong English, Cantonese and Putonghua, and excellent communication skills.

Qualifications

• 2+ years of working experience in a travel agency or travel services environment
• Hands-on experience with GDS systems (e.g., Travelport) or airline CRS platforms
• Excellent verbal and written English, Cantonese and Putonghua

Responsabilités

• Resolve customer incidents timely and reply accurately, manage problem tickets
• Handle escalations, track progress, and update stakeholders across channels
• Log and analyze incidents by impact/severity and perform root-cause analysis
• Manage WhatsApp and WeChat sales channels, assist with fare shopping, booking and ticketing inquiries
• Maintain product policy databases, including commission tables and mark‑ups
• Run weekly team briefings on product updates, workflows, and call metrics
• Deliver on-site and off-site subscriber trainings and prepare training materials
• Support new site onboarding for customer setup (SID setups)
• Identify service gaps and drive product or system improvements
• Ensure compliance with internal processes, policies, and SLAs

Connaissances

GDS knowledge

MS Excel

Outils

Travelport

Infinity

Description du poste

TicTas Technologies Limited is hiring a Help Desk Specialist (Travelport/GDS Support) in Hong Kong. You will handle incident management, customer support, sales support, and database operations within a travel services environment, resolving incidents and maintaining product databases.

The role requires hands-on GDS experience (Travelport or similar), strong English, Cantonese and Putonghua, and excellent communication skills.