FX & Payments Product Manager, Retail Banking

ZA Bank Limited; Hong Kong; Presencial; HKD 1.000.000 - 1.300.000; Jornada completa

Descripción de la vacante

ZA Bank Limited in Hong Kong seeks an FX Product Manager for Retail Banking. You will manage end-to-end user operations for transfers, payments, and currency exchange, including onboarding, support, and issue resolution.

You will craft in-app messages and emails, collaborate with Product, Technology and Marketing to launch user-centric initiatives, and analyze KPIs to drive usability and adoption.

Formación

• Bachelor's degree in Business, Finance, Marketing, or related field.
• Excellent written and verbal English & Cantonese; Mandarin a plus.
• Experience in user operations, customer experience or product operations in banking/fintech.
• Self-motivated, collaborative, and results-driven in fast-paced settings.
• Strong project management and data-driven decision making.
• Familiarity with CRM tools, marketing automation, or analytics software.
• Knowledge of online payments, cross-border transfers or digital currency exchange is a plus.

Responsabilidades

• Manage end-to-end user operations for transfers, payments and currency exchange, including onboarding, transaction support and issue resolution.
• Create and update in-app messages, emails and social content to engage customers on features and updates.
• Collaborate with Product, Technology and Marketing to design, test and launch user-centric initiatives.
• Track, analyze, and report on KPIs to identify opportunities for improvement.
• Develop and maintain operational guidelines and documentation for compliant user support.
• Gather and synthesize user feedback to drive service design improvements.

Conocimientos

User operations

Customer experience

Product operations

Project management

Data analysis

CRM tools

Marketing automation

User analytics

Cross-border payments

Digital currency exchange

Educación

Bachelor's degree

Herramientas

CRM tools

Marketing automation

Analytics software

Descripción del empleo

ZA Bank Limited in Hong Kong seeks an FX Product Manager for Retail Banking. You will manage end-to-end user operations for transfers, payments, and currency exchange, including onboarding, support, and issue resolution.

You will craft in-app messages and emails, collaborate with Product, Technology and Marketing to launch user-centric initiatives, and analyze KPIs to drive usability and adoption.