Assistant Concierge Officer/Concierge Officer

Urban Property Management Limited; Hong Kong; On-site; HKD 201,000 - 257,000; Full time

Benefits offered by this job

Medical insurance

Annual leave

Discretionary bonus

On-job training

Job summary

Urban Property Management Limited is seeking a Concierge Officer to provide one-stop services at Customer Services Counters for a prime commercial complex in Hong Kong. You will liaise with multiple departments to handle enquiries and complaints, and offer additional services as required.

The role requires strong English and Chinese communication, a service-oriented mindset, and the ability to work independently on shift basis.

Qualifications

• Form 5/HKDSE with at least 1 year experience in customer services, hospitality, luxury retail or airlines preferred
• Customer oriented with good communication and interpersonal skills
• Proactive, creative and able to work independently
• Attentive to detail and a good team player
• Good command of written and spoken English and Chinese
• Basic knowledge of MS Office
• Holder of valid Security Personnel Permit and QAS Certificate is an advantage
• Candidates with more experience will be considered as Concierge Officer

Responsibilities

• Provide one-stop services at Customer Services Counters for prime commercial complex
• Liaise with several departments to handle customer enquiries, complaints and provide other services as required
• Monitor the reception counters and provide clerical support to the daily operations

Skills

Customer service

Communication

Interpersonal skills

English

Chinese

Independent work

Attention to detail

Team player

Security permit

QAS certificate

Education

HKDSE or above

Tools

MS Office

Job description

Responsibilities

• Provide one-stop services at Customer Services Counters for prime commercial complex
• Liaise with several departments to handle customer enquiries, complaints and provide other services as required
• Monitor the reception counters and provide clerical support to the daily operations

5-day work week from 08:30-18:30 on shift basis

Requirements

• Form 5/HKDSE or above with at least 1 year experiences in Customer Services, Hospitality, Luxury retail and Airlines industry is preferred
• Customer oriented with good communication and interpersonal skills
• Proactive, creative and able to work independently
• Attentive to details and be a good team player
• Good command of written and spoken English and Chinese
• Basic knowledge of MS Office application
• Holder of valid Security Personnel Permit and QAS Certificate is an advantage
• Candidates with more experience will be considered as Concierge Officer

Working location in Hong Kong Science Park

We Offer

• Attractive salary package
• Annual leaves
• Medical insurance
• Discretionary Bonus, Performance award, Referral bonus
• On-job training

Job Type: Full-time

Medical Insurance

All personal data collected will be used for employment-related purposes only

The Urban brand is reflected in its promise of high quality services. Expressed as “A Passion of Service and A Quality Credential”, Urban Group embraces the tenets of Total Quality Management which underpins its operational and business strategies.

Urban’s passion is about its culture, its people and its customer care. Stakeholder engagement helps define how Urban implements this culture of passion. The Group seeks to understand and respond to its customers and the society’s need and interests. Urban Group focuses on delivering to exceed its customers’ expectations and to find new opportunities to enhance its services.

The Urban brand is reflected in its promise of high quality services. Expressed as “A Passion of Service and A Quality Credential”, Urban Group embraces the tenets of Total Quality Management which underpins its operational and business strategies.

Urban’s passion is about its culture, its people and its customer care. Stakeholder engagement helps define how Urban implements this culture of passion. The Group seeks to understand and respond to its customers and the society’s need and interests. Urban Group focuses on delivering to exceed its customers’ expectations and to find new opportunities to enhance its services.