Frontline management

Leadingnation; Hong Kong; On-site; HKD 300,000 - 420,000; Full time

Job summary

JD.com is seeking a capable supervisor to lead frontline teams within its dynamic supply chain operations in Hong Kong. You will supervise 10-15 staff, drive daily performance, coach, and ensure adherence to safety and quality standards while delivering exceptional customer experiences.

You will monitor KPIs, implement corrective actions, and collaborate with departments to optimize workflows, ensuring smooth daily operations in a fast-paced global network.

Qualifications

• Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field.
• Minimum of 3-5 years of experience in a supervisory or team leadership role, preferably in a fast-paced retail, e-commerce, or logistics environment.
• Proven ability to lead, motivate, and develop a team.
• Strong understanding of operational processes and customer service principles.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to work flexible hours, including evenings, weekends, and holidays, as required.

Responsibilities

• Supervise, train, and develop a team of 10-15 frontline employees, including performance reviews, coaching, and disciplinary actions.
• Monitor daily operational performance against key performance indicators (KPIs) and implement corrective actions as needed.
• Ensure adherence to company policies, procedures, and safety regulations.
• Resolve customer escalations and complex service issues efficiently and effectively.
• Optimize workflow and resource allocation to maximize efficiency and productivity.
• Identify and implement process improvements to enhance operational effectiveness and customer satisfaction.
• Collaborate with other departments to ensure seamless cross-functional operations.
• Prepare and present regular performance reports to upper management.
• Foster a positive and productive work environment that encourages teamwork and continuous improvement.

Skills

Team leadership

Performance management

Communication

Problem solving

Microsoft Office

Education

Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field

Tools

Microsoft Office Suite

Job description

Who We Are

At JD.com, also known as JINGDONG, everything begins with a bold idea and the drive to make life smarter, faster, and more connected. What started in China has grown into one of the world’s most trusted technology and supply chain ecosystems, serving over 700 million customers. From retail and logistics to tech, property, and beyond, we’re all about innovation that actually makes a difference.

Our Global Reach

JD.com is expanding worldwide through a digitally intelligent, cross-border supply chain and world-class logistics network. With platforms like Joybuy connecting trusted products to customers everywhere, our teams stretch across China, the U.S., Europe, APAC, the Middle East, and beyond. Every year, we welcome over 20,000 students and graduates into our business, showing our commitment to young talent and the fresh ideas that drive our future. Join us and contribute to global projects from day one.

Learn more about who we are and what we do: https://corporate.jd.com/

What We Offer

We believe great ideas can come from anywhere, and often, they come from you. As an intern or graduate at JD.com, you’ll work on meaningful, hands-on projects, learn from talented colleagues across our global network, and grow in a supportive, fast-paced environment designed for development. With competitive compensation, great office locations, and a people-first culture that champions continuous learning, you’ll have everything you need to thrive and kick-start your career.

About Our Program

You’ll be joining the JD Vanguard (JDV) Graduate Program, our frontline leadership pathway for the next generation of supply chain talent. Over the course of a year, you’ll take on real projects, build technical and people-leadership skills, and learn how JD Logistics operates at a global level, with the opportunity to extend and continue your journey.

Job Summary

Lead and motivate a team of frontline employees to achieve operational excellence and deliver exceptional customer experiences within JD.com's dynamic environment. This role focuses on direct team supervision, performance management, and ensuring smooth daily operations.

Job Responsibilities

• Supervise, train, and develop a team of 10-15 frontline employees, including performance reviews, coaching, and disciplinary actions.
• Monitor daily operational performance against key performance indicators (KPIs) and implement corrective actions as needed.
• Ensure adherence to company policies, procedures, and safety regulations.
• Resolve customer escalations and complex service issues efficiently and effectively.
• Optimize workflow and resource allocation to maximize efficiency and productivity.
• Identify and implement process improvements to enhance operational effectiveness and customer satisfaction.
• Collaborate with other departments to ensure seamless cross-functional operations.
• Prepare and present regular performance reports to upper management.
• Foster a positive and productive work environment that encourages teamwork and continuous improvement.

Job Qualifications

• Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field.
• Minimum of 3-5 years of experience in a supervisory or team leadership role, preferably in a fast-paced retail, e-commerce, or logistics environment.
• Proven ability to lead, motivate, and develop a team.
• Strong understanding of operational processes and customer service principles.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to work flexible hours, including evenings, weekends, and holidays, as required.

At JD.com, we are committed to creating an inclusive workplace where every voice counts and every talent belongs. We are proud to be an equal opportunity employer. All employment decisions are made without regard to race, color, religion, gender identity, sexual orientation, national origin, disability, age, veteran status, or any legally protected characteristic.