Mgr, Finance Operation Center

JINGDONGECOMMERCE(TRADE)HK; Hong Kong; On-site; HKD 420,000 - 660,000; Full time

Job summary

JD.com in Hong Kong is seeking a detail-oriented finance professional to oversee Bill Verification, Exception Resolution, and receivables workflows within our global logistics operations. You will audit invoices, resolve discrepancies, and accelerate settlements to improve cash flow and client satisfaction.

You will drive process optimization and system enhancements, monitor risk, ensure compliance with financial policies, and collaborate with business and tech teams to deliver insights that

Responsibilities

• Audit invoices and related bills to identify discrepancies.
• Resolve exceptions to accelerate receivables recovery.
• Drive settlement efficiency and client satisfaction.
• Diagnose workflow bottlenecks and advocate system upgrades.
• Monitor contract terms, risk, and compliance controls.
• Collaborate cross-functionally to improve process adoption.

Job description

1. Bill Verification & Exception Resolution: Audit logistics, insurance, and related bills to identify discrepancies. Drive timely resolution of exceptions to accelerate receivables recovery, mitigate bad debt risks, and enhance settlement efficiency and client satisfaction.
2. Process Optimization & System Enhancement: Diagnose settlement workflow bottlenecks and advocate for system upgrades. Design automated tools to minimize manual intervention, improve accuracy, and support scalable business growth.
3. Risk Control & Compliance Oversight: Monitor contract terms, settlement documents, and fund flows to detect compliance risks. Implement proactive mitigation strategies, ensuring adherence to financial policies and regulatory standards to safeguard corporate integrity.
4. Cross-Functional Collaboration: Facilitate interdepartmental coordination (business, tech, etc.) to resolve settlement bottlenecks. Deliver financial training and data insights, driving system adoption and operational efficiency.
5. Data Analytics & Strategic Insights: Generate periodic settlement analytics, leveraging data modeling to uncover risks and opportunities. Provide managements actionable insights for strategic adjustments and goal achievement.
6. Receivables Management & Bad Debt Mitigation: Track receivables aging and collection progress, deploying proactive strategies to optimize recovery. Analyze bad debt root causes to refine processes, ensuring liquidity and financial stability.

【About JD.com】

JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, is a leading supply chain-based technology and service provider. The company’s cutting-edge retail infrastructure seeks to enable consumers to buy whatever they want, whenever and wherever they want it. The company has opened its technology and infrastructure to partners, brands and other sectors, as part of its "Retail as a Service" offering to help drive productivity and innovation across a range of industries. JD.com’s business has expanded across retail, technology, logistics, health, industrials, property development and international business. JD.com is ranked 44th on the Fortune Global 500 list and is China’s largest retailer by revenue, serving over 600 million annual active customers. The company has been listed on NASDAQ since 2014, and on the Hong Kong Stock Exchange since 2020. Committed to the principles of customer first, innovation, dedication, ownership, gratitude, and integrity, the company's mission is to make lives better through technology, striving to be the most trusted company in the world.

【Our Global Business】

We are dedicated to building a digitally intelligent, cross-border supply chain and global retail infrastructure. Leveraging our global supply chain capabilities, JD.com continues to expand in markets where our competitive strengths shine. Currently, JD.com's operations span China, the U.K., the Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE, the U.S., and many others, serving customers worldwide. Key International Business Segments: Joybuy (online retail business in Europe), International Logistics, Cross-border Import Business, JD Industrials International, JD Property International Our growth is creating opportunities. Yours could be next.

About us

What started as one bold idea in China has grown into one of the world's most trusted technology and supply chain businesses. Today, JD.com (JINGDONG) serves more than700 million customers, using technology, logistics and innovation to create smarter, faster and more connected experiences. From retail and logistics to technology, healthcare and beyond, we're solving real-world challenges and making everyday life easier. As we continue to grow, so do the opportunities for the people who grow with us.

Our global business

Our teams work across 20+ countries and regions, building smarter supply chains and helping businesses and communities connect across borders. From technology hubs and retail operations to logistics networks and corporate teams, we're creating opportunities to learn, collaborate and make an impact on a global scale. Whether you're joining us in Europe, the Middle East, Asia or the Americas, you'll be part of one global team working towards a shared purpose. So let's do this. Let's deliver joy.