Front Desk & Office Experience Coordinator

Jones Lang LaSalle Ltd; Hong Kong; On-site; HKD 156,000 - 190,000; Full time

Job summary

JLL in Hong Kong is seeking a reception/front desk professional to deliver high-quality, courteous service. You will greet guests, manage calls, maintain the reception area, handle visitor access, and support meeting room bookings and office operations.

Ideal candidates have a Diploma or higher, at least 1 year of front desk or admin experience, and strong English and Mandarin communication skills, plus proficiency in MS Office. This role emphasizes client service and smooth daily operations.

Qualifications

• Diploma / Higher Diploma in any discipline with at least 1 year’s relevant experience in receptionist, administration, front desk or similar roles.
• Good command of both spoken and written English and Mandarin.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook) preferred.
• Warm and pleasant personality.

Responsibilities

• Greet clients, employees, visitors and vendors in a professional and welcoming manner.
• Handle incoming calls, general enquiries, visitor directions and daily front desk communications.
• Maintain the reception area, visitor waiting area and front desk materials in a clean, tidy and presentable condition.
• Manage visitor registration, visitor badge issuance and return in accordance with site access procedures.
• Assist with staff, visitor and contractor badge administration where required, including activation, deactivation, record filing and monthly updates.
• Support conference room bookings, room readiness checks and meeting room set-up requests.
• Coordinate basic meeting support such as room signage, refreshment requests, stationery, visitor reception and ad-hoc event assistance.
• Raise and follow up service requests for cleaning, repair, maintenance, stationery, pantry supplies, courier or other office support items.
• Provide courteous and timely support to client staff, visitors and vendors, and elevate urgent or recurring issues to the Facilities team.
• Support daily and monthly reports by maintaining accurate reception, visitor, access, service request and issue logs as required.

Skills

English & Mandarin

Warm personality

Communication skills

Education

Diploma / Higher Diploma

Tools

MS Office

Job description

JLL in Hong Kong is seeking a reception/front desk professional to deliver high-quality, courteous service. You will greet guests, manage calls, maintain the reception area, handle visitor access, and support meeting room bookings and office operations.

Ideal candidates have a Diploma or higher, at least 1 year of front desk or admin experience, and strong English and Mandarin communication skills, plus proficiency in MS Office. This role emphasizes client service and smooth daily operations.