Floor Supervisor 樓層督導

The Arca; Hong Kong; On-site; HKD 201,000 - 312,000; Full time

Job summary

The Arca is seeking a Customer Service & Administration Supervisor - Maintenance Services in Hong Kong to oversee housekeeping operations, supervise staff, and ensure clean and well-set hotel environments. You will train on equipment use, manage workloads, and coordinate with guests and other departments for smooth service delivery.

Minimum 3 years of housekeeping experience and knowledge of cleansing chemicals are required, with fluent English, Cantonese, and Mandarin.

Qualifications

• Minimum 3 years' experience in housekeeping operations.
• Working knowledge of cleansing chemicals.
• Good command of written and spoken English, Cantonese and Mandarin.

Responsibilities

• Supervise to ensure the hotel standard of cleanliness and set-up are achieved.
• Assist in training of proper use of equipment and control room supplies.
• Interact with guests and ensure a smooth flow of communication with other departments.
• Arrange duties roster and distribution of workload.
• Check and control stock levels of housekeeping materials.
• Handle job tasks when assigned to all locations within Yulan's parent company.
• Responsible for all work assignments related to the nature of housekeeping service.
• Perform any duties as assigned when necessary.

Skills

English

Cantonese

Mandarin

Customer service

Education

Vocational training preferable

Job description

Supervise to ensure the hotel standard of cleanliness and set-up are achieved

Assist in training of proper use of equipment and control room supplies

Interact with guests and ensure a smooth flow of communication with other departments

Arrange duties roster and distribution of workload

Check and control stock levels of housekeeping materials

Handle job tasks when assigned to all locations within Yulan's parent company

Responsible for all work assignments related to the nature of housekeeping service

Perform any duties as assigned when necessary

With vocational training preferable;

Minimum 3 years' experience in housekeeping operations

Working knowledge of cleansing chemicals

Good command of both written and spoken English, Cantonese and Mandarin

Customer Service & Administration Supervisor - Maintenance Services