Floor Supervisor

Kowloon Shangri-La, Hong Kong; Hong Kong; On-site; HKD 290,000 - 301,000; Full time

Job summary

Kowloon Shangri-La, Hong Kong is seeking a Floor Supervisor in Housekeeping to manage the presentation of guestrooms and public areas in line with Shangri-La standards.

You will lead a team, coordinate with Room Butlers, and train staff while ensuring guest satisfaction. Fluent English and Chinese are required; minimum 3 years' experience in large hotels. This is a full-time, on-site role based in Tsim Sha Tsui East, Kowloon.

Qualifications

• At least 3 years of relevant experience in the Housekeeping Department in sizable Hotels.
• Strong leadership, interpersonal, and organizational skills.
• Customer-oriented and quality-driven team player.
• Excellent command of spoken and written English and Chinese.

Responsibilities

• Maintain cleanliness in guestrooms and surrounding areas according to Hotel standards.
• Coordinate with Room Butlers regarding guest requests and required items.
• Conduct service and chemical usage training for Room Butlers.
• Manage and control guest supply inventory.
• Perform any other duties as assigned by Management.

Skills

Housekeeping

Leadership

Bilingual English/Chinese

Education

DSE or equivalent

Job description

About Us

Find Your Shangri-La in Shangri-La.

Headquartered in Hong Kong SAR, Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties, wellness and lifestyle facilities. Today, the Group owns, operates and manages 100+ hotels under our family of five brands: Shangri-La Hotels & Resorts, Shangri-La Signatures, Kerry Hotels, JEN by Shangri-La, and Traders.

Enchantment begins in an Ever-Bustling City:Kowloon Shangri-La, Hong Kong, the very first hotel to open in the reclaimed Tsim Sha Tsui East where the glam light of the city starts right outside our doors. Kowloon Shangri-La sits in the famous shopping and entertainment district of Tsim Sha Tsui East. Apart from food, shopping, and popular places of interest, Tsim Sha Tsui is a land of legends brimming with cultural heritage and fascinating stories.

Luxury 5-Star Hotel in Hong Kong | Kowloon Shangri-La

About the Role

As aFloor Supervisor,you will be managing the overall presentation of guestrooms and public areas, ensuring it aligns with Shangri-La standards.

Key Responsibilities

• Maintain cleanliness in guestrooms and surrounding areas according to Hotel standards.
• Coordinate with Room Butlers regarding guest requests and required items.
• Conduct service and chemical usage training for Room Butlers.
• Manage and control guest supply inventory.
• Perform any other duties as assigned by Management.

About You

• At least 3 years of relevant experience in the Housekeeping Department in sizable Hotels.
• Strong leadership, interpersonal, and organizational skills.
• Customer-oriented and quality-driven team player.
• Excellent command of spoken and written English and Chinese.

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## More Job Information

Salary

• 26000 - 27000 / MONTH

Job Function

• 餐飲 · 酒店 - 執房

Location

• 尖沙咀東

Employment Term

• 全職

Employment Term

• 長期

Education

• 中五至中七或DSE