Floor Supervisor: Hospitality Team Lead

Soho House (Hong Kong) Limited; Hong Kong; On-site; HKD 201,000 - 335,000; Full time

Benefits offered by this job

5-day work week

10-hour Straight Shift

Medical & Dental Insurance

Life Insurance

Maternity Leave & Paternity Leave

Birthday Leave & Perks

Study/Exam Leave & Allowance

Typhoon Allowance

Discretionary Bonus

Mental Health Support Program

Job summary

Soho House Hong Kong is seeking excellent and outgoing individuals to join our team. You will prepare tables and waiter stations, support service and bar staff, and ensure adherence to our service standards while assisting junior colleagues.

You will lead timeliness of food & beverage service, manage cash handling via POS, coordinate equipment for events, and communicate menu details confidently to guests and the culinary team.

Qualifications

• 3-5 years relevant work experience required.

Responsibilities

• Prepare and set tables and waiter stations to standard.
• Support service and bar staff in service procedure.
• Adhere to company service standards in all regards.
• Support, encourage and assist junior staff.
• Facilitate order taking and cash handling; process into POS and relay to team/management.
• Lead and coordinate timeliness of all food & beverage service.
• Transport food to guests; clear and return utensils to steward area.
• Coordinate transportation and relocation of equipment for events and club spaces.
• Maintain strong menu/product knowledge and communicate to staff and guests.
• Be well informed about the club, membership and facilities.
• Be knowledgeable of allergies and dietary specs and facilitate communication with culinary team.
• Monitor and supervise cash handling and ensure balanced cash drops daily & nightly.
• Oversee a large section of guests and tables confidently.
• Be a role model and set an example of quality service; handle ad-hoc tasks as assigned.

Skills

Customer service

English fluency

Communication

Teamwork

Cash handling

POS systems

Tools

POS systems

Job description

Soho House Hong Kong is seeking excellent and outgoing individuals to join our team. You will prepare tables and waiter stations, support service and bar staff, and ensure adherence to our service standards while assisting junior colleagues.

You will lead timeliness of food & beverage service, manage cash handling via POS, coordinate equipment for events, and communicate menu details confidently to guests and the culinary team.