Customer Services Officer

Hong Kong Life Insurance Limited; Hong Kong; On-site; HKD 180,000 - 300,000; Full time

Job summary

Hong Kong Life Insurance Limited is seeking a proactive administrator to handle post-sale calls and compliance tasks in a busy service center.

The role requires English and Chinese communication, with Mandarin preferable, and experience in life insurance call centres. Opportunities exist for Senior Customer Services Officer for more experienced candidates.

Qualifications

• Degree holder with at least 1 year relevant experience.
• High Diploma or Certificate in Business Studies with 1-2 years solid experience in life insurance (general insurance not considered).
• Experience in life insurance companies or brokers, especially in call centre/service centre environments.

Responsibilities

• Handle post-sale calls under regulatory requirements and servicing calls for case follow-up.
• Prepare regular post-sale call reports to banks.
• Prepare periodic reports for regulatory compliance.
• Assist in handling compliance matters such as updates of guidelines.
• Assist in library setup for internal QA team documentation.
• Provide secretarial support to management as needed.
• Support CS hotline and serve walk-in clients.
• Handle complaints.
• Provide administrative support such as document storage or scanning.

Skills

Complaint handling

Customer service

Bilingual English/Chinese

Education

Degree or Diploma in related field

FLMI/ACS (preferred)

Job description

Handle post-sale call under regulatory requirements and the servicing calls for case follow up

Prepare regular post sale call reports to the banks

Prepare periodic reports for regulatory compliance

Assist in handling compliance maters such as updates of guidelines

Assist in library set up for the internal documentation for Quality Assurance Team

Provide secretarial support to the management whenever necessary

Support CS hotline and serve walk-in clients

Handle complaints

Provide administrative support such as document storage arrangements or scanning

Requirements

Degree holder with at least 1 year relevant experience

High Diploma or Certificate in Business Studies with 1-2 years’ solid experience in life insurance industry (experience in general insurance is not considered)

Experience in life insurance companies or life insurance brokers is preferrable especially in a call centre or service centre environment

Good command of written and spoken English and Chinese. Fluency in Mandarin is preferable

Strong complaint handling skills coupled with pleasant and mature personalities

Pass in FLMI / ACS is preferable

Willing to work under pressure

*Candidates with more experience will be considered as Senior Customer Services Officer

Hong Kong Life Insurance Limited ("Hong Kong Life") was established in 2001 and is committed to providing customers with comprehensive and quality insurance and wealth management services through an extensive distribution network of approximately 130 distribution locations, including Chong Hing Bank, CMB Wing Lung Bank, OCBC Bank (Hong Kong), and Shanghai Commercial Bank.

Hong Kong Life Insurance Limited ("Hong Kong Life") was established in 2001 and is committed to providing customers with comprehensive and quality insurance and wealth management services through an extensive distribution network of approximately 130 distribution locations, including Chong Hing Bank, CMB Wing Lung Bank, OCBC Bank (Hong Kong), and Shanghai Commercial Bank.