Customer Service Representative / Officer

Phillip Securities (HK) Ltd; Hong Kong; Vor Ort; HKD 201.000 - 290.000; Vollzeit

Zusammenfassung

Phillip Securities Group is seeking a proactive Customer Service Representative/Officer in Hong Kong to provide high-quality client support via phone, email and chat. The role offers training and exposure to a broad range of financial services, with opportunities to participate in cross-department projects for skill growth.

Key requirements include keen attention to detail, ability to work independently or in a team, and a willingness to learn.

Qualifikationen

• Strong attention to detail and accuracy
• Ability to work independently and as part of a team
• Previous experience in customer service is desirable, but not essential. We provide comprehensive training to ensure that you have the skills and knowledge needed to excel in your role
• Fresh graduate is welcome

Aufgaben

• Respond to customer inquiries via phone, email, and chat
• Provide accurate and up-to-date information on products and services
• Resolve customer issues and complaints in a timely and courteous manner
• Collaborate with other departments to ensure customer satisfaction
• Participate in projects that will enhance your skills and knowledge of the financial industry

Kenntnisse

Customer service

Communication

Teamwork

Jobbeschreibung

Customer Service Representative / Officer

We are currently seeking a dynamic individual to join our team as a Customer Service Representative. In this role, you will not only be responsible for providing exceptional customer support to our clients but also have the opportunity to participate in various projects. If you are looking for an opportunity to gain exposure to the financial industry and develop your skills, we encourage you to apply.

Responsibilities:

Respond to customer inquiries via phone, email, and chat

Provide accurate and up-to-date information on products and services

Resolve customer issues and complaints in a timely and courteous manner

Collaborate with other departments to ensure customer satisfaction

Participate in projects that will enhance your skills and knowledge of the financial industry

Requirements:

Strong attention to detail and accuracy

Ability to work independently and as part of a team

Previous experience in customer service is desirable, but not essential. We provide comprehensive training to ensure that you have the skills and knowledge needed to excel in your role

Fresh graduate is welcome

“All personal data collection is for recruitment purposes. The data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.”

Phillip Securities Group is a member of PhillipCapital. PhillipCapital was founded in Singapore in 1975. Our member companies operate in 16 financial hubs, with offices

in Singapore, Hong Kong, China, US, Japan, UK, France, Australia, Malaysia, Thailand, Indonesia, Sri Lanka, Turkey, India, Cambodia and Dubai. Currently, we have more than 3,500 staff in Asia and Europe with total shareholders’ fund in excess of US$1 billion.

In Hong Kong since 1984, we offer a full range of financial services which include asset management, bond and securities broking, futures & options, foreign exchange, unit trusts, insurance, investor

education and investment research. With a strong financial position and together with a 600+ dynamic sales force to provide high standard professional services to our clients, we are now one of the most fully fledged financial services firms in Hong Kong.

At Phillip, we provide you the necessary platform to scale to greater heights. If you have the drive and aggressiveness to go the extra mile, the opportunity awaits you. Don't miss the chance to join

the winning team and advance your career with us!

Phillip Securities Group is a member of PhillipCapital. PhillipCapital was founded in Singapore in 1975. Our member companies operate in 16 financial hubs, with offices

in Singapore, Hong Kong, China, US, Japan, UK, France, Australia, Malaysia, Thailand, Indonesia, Sri Lanka, Turkey, India, Cambodia and Dubai. Currently, we have more than 3,500 staff in Asia and Europe with total shareholders’ fund in excess of US$1 billion.

In Hong Kong since 1984, we offer a full range of financial services which include asset management, bond and securities broking, futures & options, foreign exchange, unit trusts, insurance, investor

education and investment research. With a strong financial position and together with a 600+ dynamic sales force to provide high standard professional services to our clients, we are now one of the most fully fledged financial services firms in Hong Kong.

At Phillip, we provide you the necessary platform to scale to greater heights. If you have the drive and aggressiveness to go the extra mile, the opportunity awaits you. Don't miss the chance to join

the winning team and advance your career with us!

Central, Central and Western District, HK