Field Support Engineer (Day Shift)

Roctec Technology Limited; Hong Kong; On-site; HKD 179,000 - 268,000; Full time

Benefits offered by this job

Overtime allowance

11 days annual leave

Bank holidays

Performance-based bonus

On-the-job training

Medical benefits

Birthday leave

6-day workweek

Job summary

Roctec Technology Limited (鷹達科技有限公司) in Hong Kong is seeking an on-site technician to support and maintain customer systems, including ELV and railway communications. Fresh grads are welcome and 1 year experience is a plus.

You will troubleshoot, perform maintenance, and coordinate with teams on projects; the position follows a 6-day workweek with shifting hours including weekends, with benefits like medical coverage and annual leave.

Qualifications

• Good command of Cantonese.
• Proficient in reading and writing Chinese.
• Strong communication and interpersonal skills.
• Demonstrates ability to work independently with motivation.

Responsibilities

• On-site support, troubleshooting and maintenance of customer systems.
• Maintenance of PC/LAN/ELV/electrical/computer/communication systems.
• Work on railway communication systems.

Skills

Cantonese

Reading Chinese

Written Chinese

Communication skills

Independent work

Job description

Roctec Technology Limited (鷹達科技有限公司), founded in 1987 in Hong Kong, is a well-established system integrator and solution developer experienced in implementing large-scale data communications, multimedia display, and network integrating projects across Hong Kong, Thailand, Singapore, and other Asian countries. As a direct partner and distributor of major networking and cabling equipment vendors, Roctec provides total data networking infrastructure & cyber security solutions and delivers communications systems for government, public utilities, enterprises, and higher education sectors. With a mission to provide the best solutions, innovative technologies, and professional services to benefit our clients.

Responsibilities

• Responsible for on-site support, troubleshooting, and maintenance of customer-related systems;
• Maintenance of PC/LAN/electronic/electrical/computer/communication systems or any ELV systems;
• Work on railway communication systems.

Qualifications

• Fresh grads are welcome;
• 1 year of experience is a plus;
• Good command of Cantonese;
• Proficient in reading and writing Chinese;
• Knowledge of electrical repairs; Basic computer operation skills;
• Immediate availability/Experience in railway communication systems is preferred;
• Good communication skills;
• Ability to work independently and with motivation.

Benefits

Overtime allowance, 11 days of annual leave, bank holidays, performance-based bonus, on-the-job training, medical benefits, and 1-day birthday leave; Monday to Friday: 9:00 AM to 5:30 PM, and Saturday: 9:00 AM -5:30/ PM3:00 PM to 11:00 PM; 6-day workweek, 8-8.5 hours per day, special allowance are given for holiday works.