Facilities Operations & Guest Experience Coordinator

Cushman & Wakefield Property Management Limited; Hong Kong; On-site; HKD 240,000 - 360,000; Full time

Job summary

Cushman & Wakefield Property Management Limited in Hong Kong is seeking a proactive Receptionist/Facilities Support to cover front desk duties in our Hong Kong office. You will greet visitors, manage badges, coordinate meeting room bookings, and maintain a tidy reception area.

The role requires an Advanced Diploma or higher, 2-3 years of facilities management experience, strong Chinese and English communication, and proficiency with MS Office.

Qualifications

• Advanced Diploma or above with relevant working experience.
• 2–3 years’ post-qualification experience in facilities management.
• Customer-oriented with attention to details and ability to work under pressure.
• Good interpersonal and communication skills.
• Proficient in MS Word, Excel, PowerPoint and Chinese word processing.
• Good command of spoken and written Chinese, Mandarin and English.

Responsibilities

• Greet visitors and register and issue visitor badges.
• Organize conference and meeting room bookings.
• Maintain reception area, pantry, conference room clean and orderly.
• Coordinate daily courier and handle incoming/outgoing mail.
• Ensure packages are recorded and team informed on delivery.
• Oversee and assist meeting room setup and catering service.
• Make service calls for maintenance/repairing work.
• Monitor stocks and refill/order pantry and cleaning supplies.
• Ensure a well-stocked first aid kit.
• Oversee service teams to ensure delivery in compliance with SLA and KPI targets; deliver services and interface with facilities management and technical support.
• Monitor quality control and progress of works; set up documents and guidelines for service delivery.
• Prepare management reports and participate in ad hoc assignments as required.

Skills

Customer service

Interpersonal skills

Communication

Attention to detail

MS Office

Chinese word processing

Bilingual English/Chinese

Education

Advanced Diploma or above

Tools

MS Word

MS Excel

MS PowerPoint

Chinese Word Processing

Job description

Cushman & Wakefield Property Management Limited in Hong Kong is seeking a proactive Receptionist/Facilities Support to cover front desk duties in our Hong Kong office. You will greet visitors, manage badges, coordinate meeting room bookings, and maintain a tidy reception area.

The role requires an Advanced Diploma or higher, 2-3 years of facilities management experience, strong Chinese and English communication, and proficiency with MS Office.