Examinations Operations Supervisor

Hong Kong Examinations and Assessment Authority (HKEAA) 香港考試及評核局 (考評局); Hong Kong; On-site; HKD 36,000 - 48,000; Full time

Job summary

Hong Kong Examinations and Assessment Authority (HKEAA) 香港考試及評核局 (考評局) seeks a capable administrator to supervise a team delivering examinations across pre, during and post operations. You will help plan resources, resolve irregularities and handle SEN arrangements, while coordinating with internal and external parties to ensure smooth exam administration and continuous service improvements.

The role requires a Bachelor's degree, 5+ years in administrative/operational roles with 2+ years in

Qualifications

• Bachelor's degree in any discipline.
• At least 5 years in an administrative or operational role, with 2+ years in supervisory duties.
• Experience in system UAT and examination operations or education/public sectors preferred.
• Good contract management, budgeting, complaints handling and customer service knowledge.
• Ability to work under pressure and handle irregular hours including public holidays.
• Proficiency in English and Chinese writing and speaking (Putonghua preferred).
• Strong interpersonal, organisational and problem-solving skills.

Responsibilities

• Supervise a team to deliver examinations covering pre, during and post operations.
• Assist in resource planning for the team and resolve examination irregularities and complaints.
• Carry out special arrangements for SEN candidates.
• Identify improvement areas and propose changes to operations or procedures.
• Communicate with internal and external parties to administer examinations and contribute to service improvements.
• Meet financial objectives within resources and apply division and HKEAA policies.

Skills

Supervisory experience

Stakeholder management

Customer management

Problem solving

Communication skills (English & Canton

Education

Bachelor's degree in any discipline

Tools

MS Office Suite

Chinese word processing

Job description

Hong Kong Examinations and Assessment Authority (HKEAA) 香港考試及評核局 (考評局) seeks a capable administrator to supervise a team delivering examinations across pre, during and post operations. You will help plan resources, resolve irregularities and handle SEN arrangements, while coordinating with internal and external parties to ensure smooth exam administration and continuous service improvements.

The role requires a Bachelor's degree, 5+ years in administrative/operational roles with 2+ years in