Event Technology Coordinator

FIRST; Hong Kong; On-site; HKD 250,000 - 420,000; Full time

Benefits offered by this job

Private Healthcare

Annual Leave

Employee Assistance Program

Headspace Access

Wellness Stipend

Volunteer Day

Life Insurance

Enhanced Sick Pay

Phone Allowance

Discretionary Bonus

Global Opportunities

Job summary

FIRST is a leading global brand experience agency delivering Content, Creative, Digital Technology and Data & Insights for Fortune 500 clients worldwide. The Event Technology Coordinator supports registration websites, databases, and on-site processes to ensure accurate data and smooth attendee experiences.

You will work with registration platforms (Cvent, Splash, Aventri, Eventbrite), Excel and related tools, coordinate cross-functionally, and travel as needed to events.

Qualifications

• Experience with attendee data management and event technology, including entry level meeting planning and coordination with registration and event technology or relevant internship experience preferred.
• Intermediate proficiency in Microsoft Office, with a focus on Excel.
• Experience with registration platforms such as Cvent, Splash, Certain, Aventri, Eventbrite; other platforms also acceptable.
• General knowledge of HTML and CSS is a plus, but not required.
• Ability to manage multiple projects simultaneously.
• Strong written and oral communication skills at all levels.
• Self-motivated, independent, and able to think innovatively.
• Willingness to work outside normal hours and travel to on-site events.

Responsibilities

• Support the team with event registration websites, app builds and all technological aspects of our events.
• Database management to ensure consistency in information, accuracy of new and existing data, and list generation.
• Communicate with clients and internal teams; respond to queries within SLAs.
• Assist in contacting clients for relevant information pertaining to the event.
• Coordinate name badges, tent cards, place cards, notices, emails, agendas and signage as needed.
• Lead onsite registration procedures; train temp staff and monitor attendee participation.
• Travel periodically to oversee attendee logistics and registration for offsite events.
• Create and distribute post-event client surveys.
• Manipulate lists to provide registration data, year-on-year analytics and insights.
• Track time spent on projects to reflect work accurately.

Skills

Attendee data management

Event technology

Excel

Communication

Multitasking

Travel flexibility

Tools

Cvent

Splash

Aventri

Eventbrite

Certain

Job description

Building a Brand Starts with a Story

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency. Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology. Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more. Learn more at www.firstagency.com.

What You Would Get To Do

The Event Technology Coordinator is responsible for assisting the event technology team with registration websites and database management, ensuring consistency in information, accuracy of new and existing data, and list generation. This role may also need to provide support to the event delivery team needing assistance with event and meeting coordination. Limited domestic and/or international travel may be required with this role.

Your Contributions

• Support the team with event registration websites, app builds and all technological aspects of our events
• Database management to ensure consistency in information, accuracy of new and existing data, and list generation
• Effectively communicate with internal and external clients via available communication lines; responding to all client queries within the agreed service level agreements
• Assist in contacting clients for relevant information pertaining to the event
• Coordination of name badges, tent cards, place cards, departure notices, email confirmations, agenda, signage etc. where appropriate
• Lead onsite registration procedures, including training temp staff and monitoring attendee participation.
• Travel periodically to oversee attendee logistics and registration for offsite events.
• Create and distribute post event client surveys
• List manipulation to provide team members with relevant registration data, year on year statistics, and insight into varied elements and event analytics
• Track and maintain time spent to projects to accurately reflect the work being done

What We Are Looking For

• Experience in Attendee Data Management and Event Technology, including entry level meeting planning and coordination with registration and event technology or relevant internship experience preferred
• Intermediate proficiency in Microsoft Office, with a focus on Excel
• Experience with registration website platforms such as Cvent, Splash, Certain, Aventri, Eventbrite other registration website platforms preferred, but not required
• General knowledge of HTML and CSS is a plus, but not required
• Able to manage multiple projects simultaneously
• Good written and oral communication skills at all levels
• Motivated, self-starter, ability to take direction and work independently; ability to think innovatively
• Flexible and willing to work outside of normal business hours (evenings, weekends) and travel when required to be on-site at events

Benefits

At FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams. That's why we offer a range of benefits and perks to support your personal and professional growth.

• Private Healthcare (Medical and Dental) from day 1
• 17 Days Annual Leave PLUS Public Holidays
• Employee Assistance Program including 24/7 support, counseling, and legal consult
• Complimentary Access to Headspace, Maven & more
• Wellness Stipend
• Personal Volunteer Day
• Life Insurance
• Enhanced Sick Pay each Year
• Mobile Phone Allowance
• Discretionary Bonus Structure
• Global Opportunities: With a presence in 7 countries worldwide including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.

FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.