End-to-End Claims Enquiry Advisor

Bupa; Hong Kong; Sur place; HKD 156 000 - 290 000; Plein temps

Avantages offerts par ce poste

Base salary

Study assistance

Pension plan

Life and medical benefit

Dental benefit

Annual leave

Examination leave

Résumé du poste

Bupa is seeking a customer service professional in Hong Kong to handle inquiries related to claims and data with strict adherence to internal policies. You will work with the claims and customer service teams to ensure a best-in-class end-to-end claims journey for members.

The ideal candidate has HKDSE or higher, at least 1 year in a customer service role (insurance/finance preferred), and strong English, Mandarin, and Cantonese language skills along with proficiency in MS Office.

Qualifications

• HKDSE or above.
• Minimum 1 year of experience in a customer service environment, preferably insurance/financial.
• Good knowledge of healthcare and medical insurance products and operations.
• Strong communication and professional telephone manner.
• High integrity and trustworthiness.
• Excellent command of English, Mandarin and Cantonese.
• Proficiency in Word, Excel and Chinese Word Processing.

Responsabilités

• Address members’ enquiries in claims details effectively and maintain satisfactory quality of customer service.
• Provide, collect and manage customer data in full compliance with Bupa internal policies.
• Collaborate with customer service and claims teams to deliver end-to-end claims journeys.

Connaissances

Customer service

Communication

Data handling

Microsoft Office

Formation

HKDSE or above

Outils

MS Office

Description du poste

Bupa is seeking a customer service professional in Hong Kong to handle inquiries related to claims and data with strict adherence to internal policies. You will work with the claims and customer service teams to ensure a best-in-class end-to-end claims journey for members.

The ideal candidate has HKDSE or higher, at least 1 year in a customer service role (insurance/finance preferred), and strong English, Mandarin, and Cantonese language skills along with proficiency in MS Office.