E-commerce Assistant (Cosmetics – Marketing)

Clair Digital Solutions Limited; Hong Kong; Hybrid; HKD 180,000 - 240,000; Full time

Benefits offered by this job

Annual leave

MPF

Discretionary bonus based on sales

Career growth opportunities

Job summary

Clair Digital Solutions Limited is seeking a dynamic e-commerce specialist to drive cosmetics store operations across Hong Kong. You will manage organic growth, build social media presence, and coordinate product listings with logistics partners.

The role blends marketing, business development and warehouse duties, requiring 1–3 years of relevant experience and Cantonese fluency. Hybrid work with onsite packing/shipping supports flexible scheduling.

Qualifications

• Diploma/Degree in Business, Marketing, E-Commerce, Communications or related discipline.
• 1–3 years of experience in e-commerce, digital marketing, business development or retail. Fresh graduates will also be considered.
• Experience or strong interest in e-commerce platforms; Shopify preferred.
• Social media experience with Instagram, Facebook, Rednote and/or TikTok preferred.
• Cantonese fluency required, including writing; English working proficiency preferred.

Responsibilities

• Drive end-to-end e-commerce store operations for cosmetics products across Hong Kong.
• Develop and execute organic growth strategies to increase traffic, conversion and sales.
• Manage and grow social media channels including Instagram, Facebook, XiaoHongShu and TikTok.
• Create, adapt and schedule marketing content, product stories and campaigns for different markets.
• Conduct market research to identify trends, partners, platforms and new business opportunities.
• Support product listings, pricing, promotions and inventory coordination on Shopify.
• Pack customer orders accurately and prepare parcels for shipment.
• Use third-party shipping companies/couriers to arrange shipments, print shipping labels when necessary and track deliveries.
• Track sales and marketing KPIs such as traffic, conversion, AOV, engagement and ROI.
• Work closely with founders, suppliers and logistics partners.

Skills

E-commerce operations

Digital marketing

Business development

Social media management

Market research

Inventory coordination

Packing & shipping

KPI tracking

Cross-functional collaboration

Education

Diploma/Degree in Business/Marketing/E-Commerce

Tools

Shopify

Instagram

Facebook

TikTok

XiaoHongShu

Job description

You will support the end-to-end growth of our cosmetics e-commerce business across Hong Kong. This role combines e-commerce operations, business development, digital marketing and warehouse duties such as order packing and shipping. You will help drive organic growth, manage social media, pack customer orders, arrange shipments via third-party shipping companies, and identify new opportunities.

Key responsibilities

• Drive end-to-end e-commerce store operations for cosmetics products across Hong Kong.
• Develop and execute organic growth strategies to increase traffic, conversion and sales.
• Manage and grow social media channels including Instagram, Facebook, XiaoHongShu and TikTok.
• Create, adapt and schedule marketing content, product stories and campaigns for different markets.
• Conduct market research to identify trends, partners, platforms and new business opportunities.
• Support product listings, pricing, promotions and inventory coordination on Shopify.
• Pack customer orders accurately and prepare parcels for shipment.
• Use third-party shipping companies/couriers to arrange shipments, print shipping labels when necessary and track deliveries.
• Track sales and marketing KPIs such as traffic, conversion, AOV, engagement and ROI.
• Work closely with founders, suppliers and logistics partners.

About you

• Diploma/Degree in Business, Marketing, E-Commerce, Communications or related discipline.
• 1–3 years of experience in e-commerce, digital marketing, business development or retail. Fresh graduates will also be considered.
• Experience or strong interest in e-commerce platforms; Shopify preferred.
• Social media experience with Instagram, Facebook, Rednote and/or TikTok preferred.
• Cantonese fluency required, including writing. Mandarin is a good advantage.
• English working proficiency preferred.
• Hands-on, sales-driven, self-motivated and able to manage multiple tasks.
• Willing to work onsite at the warehouse for packing and shipping as required.
• Comfortable with light physical work when packing orders; no heavy lifting required.
• Must have Hong Kong work rights: Hong Kong permanent resident or local resident.
• Discretionary bonus and career growth based on sales performance.
• Annual leave.
• MPF.
• Hybrid/remote work arrangement, with onsite warehouse duties when required.
• Exposure to cosmetics e-commerce markets in Hong Kong, Singapore and China.
• Hands-on experience across business development, marketing, e-commerce operations, packing and shipping.

About us

We are a Hong Kong-based digital solutions and services company with an e-retail department. We are growing our cosmetics business in Hong Kong.