Director, Product Management

IT Channel (Asia) Limited; Hong Kong; On-site; HKD 900,000 - 1,100,000; Full time

Job summary

IT Channel (Asia) Limited seeks an experienced Insurance Product Leader to drive the strategy and execution across markets. You will collaborate with stakeholders and cross-functional teams to design solutions that increase activation, engagement and revenue in the insurance space.

You will own the product backlog, shape the playbook, align with senior leadership, and deliver value by translating customer needs into actionable initiatives while guiding Product Owners in a multi-national

Qualifications

• Bachelor’s or Master’s degree in Computer science or related.
• 10+ years’ experience in product ownership or product management in start-up, technology or financial services industry.
• Minimum 10+ years’ experience in Insurance industry working in multi-national environments and at regional or global leadership capacity.
• 7+ years’ experience in building and optimizing servicing and claims transactions for B2C solutions.
• 7+ years’ experience with mobile application offerings to customers; 7+ years’ delivery of Agile, Product Management, Project Management (SCRUM).

Responsibilities

• Lead the prioritisation and delivery of insurance product initiatives across markets.
• Define and implement the product strategy to enable insurance activation and revenue growth.
• Collaborate with cross‑functional teams to translate customer needs into executable solutions.
• Drive backlogs, KPIs and value propositions to improve user engagement and retention.

Skills

Product ownership

Product management

Insurance domain

Agile / Scrum

Cross-functional leadership

Education

Bachelor’s or Master’s in Computer Science or related

Job description

We are looking for a highly motivated candidate to work closely with business stakeholders and IT teams to identify, design, and implement solutions that enhance productivity, improve workflows, and unlock business value for our client's project.

Responsibility:

Work within a cross functional team to deliver market leading insurance features and services across servicing and claim journeys to enable strategic primary and secondary KPI's (customer engagement, customer sentiment, STP) for insurance activation and revenue growth in line with business plans, targets and budgets.

Design and develop a viable value proposition for insurance features and services in System to enable and increase insurance activation in markets that integrates with and enhances the overall value proposition of System with the ultimate objective of improving user stickiness, customer engagement and customer retention.

Design, develop and articulate the insurance product strategy and plan for all markets with full alignment with a clear pathway to close capability gaps and translate un-met customer needs into executable strategies to deliver greater customer value and drive revenue generation leading to sustainable business growth.

Lead the prioritisation of current and future plans with each market in alignment with strategic direction

Lead, manage, coach, collaborate and guide the team and local market teams to adopt new innovative experiences by delivering new ways of working and a seamless and effective customer experience through a customer centric approach, defining key strategic problems and identify practical solutions to resolve these constructively.

Collaborate with high-performing functional teams from multiple domain expertise area across Digital, Customer Experience, Operations, Product, Technology and related functions to integrate diverse needs and perspectives to develop fresh ideas and solutions to ensure our customers are in the center of the journey design, and their best interests are fully considered and incorporated.

Design, develop and continuously evolve the Insurance Product Playbook for the Company to create a common language, set of best practices and cross functional capabilities to facilitate and increase speed to market and the delivery of business value through a more rapid, risk reduced approach to change.

Proactively manage the delivery of new customer value propositions against expected benefits and business outcomes. Create and keep the momentum through simplifying the long-term strategic outcomes to continuous deliveries of incremental value to the markets.

Accountable to ensure the cost per insurance feature is managed and maintained within financial assumptions and budget plans.

Lead the comprehensive and effective overall management of the Insurance Product Backlog for all markets (serves as the central repository for all market requests, enhancements, new creations, fixes, etc.) ensuring each Product Owner maintains their respective areas of responsibility for transparency, quality, control and alignment.

Continuously monitor, measure and report on insurance activation through monthly active user / insurance user data to track feature performance.

Collaborate and drive buy-in and adoption of System with markets as the platform of choice for insurance servicing and claims management demonstrating and communicating clearly on product goals which deliver customer and business value connected to the achievement of strategic KPIs.

Serve as a leader to facilitate cross-functional/market program team members and make timely strategic and tactical decisions on new customer value propositions for insurance activation in each market to address sticking points that would impede program delivery.

Partner and collaborate with non-insurance product management teams to create a vital synergy between Insurance and non-Insurance areas within the App to enable an inter-connected experience for System

Qualifications:

Bachelor’s or master’s degree in Computer science or related

10+ years’ experience in product ownership or product management in start-up, technology or financial services industry

Minimum 10+ years’ experience in Insurance industry working in multi-national environments and at regional or global leadership capacity.

7+ years’ experience in building and optimizing servicing and claims transactions for B2C solutions

7+ years’ experience with mobile application offerings to customers 7+ years delivery of Agile, Product Management, Project Management (SCRUM, Product Management)

Technical Skills:

Broad and comprehensive understanding of Financial services, Insurance, Transformation, Project delivery and Commercial success in Asia

Subject matter expertise in delivery of digital products and customer value in a multi-national environment.