Digital Workplace Lead: Microsoft 365 & VDI Solutions

Hong Kong Examinations and Assessment Authority (HKEAA) 香港考試及評核局 (考評局); Hong Kong; On-site; HKD 540,000 - 860,000; Full time

Job summary

Hong Kong Examinations and Assessment Authority (HKEAA) invites an experienced specialist to drive Digital Workplace initiatives. You will lead Microsoft 365 management, VDI deployments, and collaboration technologies to boost productivity and user experience across the organization.

The role emphasizes project coordination, user adoption training, vendor liaison and continuous service improvement, with a focus on security, governance, and cross‑functional collaboration between Chinese and

Qualifications

• Bachelor’s Degree in IT, Business Administration, Project Management or related disciplines.
• At least 5 years of working experience, with minimum of 2 years in Microsoft 365 management, user side technical support and/or IT service management.
• Strong technical knowledge and hands-on experience in Microsoft 365 technologies are essentials.
• Experience with Microsoft Power Platform, productivity tools, and end-user computing will be an advantage.
• Professional certifications in Microsoft 365, Azure, Endpoint Administration, ITIL, or cybersecurity preferred.
• Working with a can-do attitude, detail-oriented, initiative-taking, and agility.
• Strong analytical, problem-solving, and vendor management skills; and
• Good oral and written communication skills in both Chinese and English.

Responsibilities

• Lead and coordinate the implementation, administration, and continuous improvement of Digital Workplace platforms and services (M365, VDI, etc.).
• Plan, coordinate, and monitor Digital Workplace projects from requirements gathering to deployment and service transition.
• Drive user adoption and digital transformation via training, governance, and engagement programs.
• Liaise with users, vendors, and technical teams to coordinate deployment and troubleshoot issues.
• Monitor technology trends and evaluate emerging workplace technologies to improve productivity and UX.
• Manage vendors and service providers to ensure quality service delivery and project outcomes.
• Provide operational support for Digital Workplace solutions and contribute to service improvement.

Skills

Microsoft 365

Vendor management

Digital transformation

Analytical skills

Communication

Power Platform

Education

Bachelor's Degree in IT / related

Tools

Power Platform

Job description

Hong Kong Examinations and Assessment Authority (HKEAA) invites an experienced specialist to drive Digital Workplace initiatives. You will lead Microsoft 365 management, VDI deployments, and collaboration technologies to boost productivity and user experience across the organization.

The role emphasizes project coordination, user adoption training, vendor liaison and continuous service improvement, with a focus on security, governance, and cross‑functional collaboration between Chinese and