Digital Workplace Lead (Temporary)

Hong Kong Examinations and Assessment Authority; Hong Kong; Remote; HKD 480,000 - 600,000; Full time

Benefits offered by this job

MPF benefits

Job summary

The Hong Kong Examinations and Assessment Authority (HKEAA) invites applications for the Temporary Officer – Information Technology (Digital Workplace). The role focuses on leading Digital Workplace platforms (M365, VDI, UC), coordinating projects, and driving user adoption through training and governance.

We seek a professional with a Bachelor’s degree in IT or related fields, 5+ years of experience (≥2 in M365), strong technical acumen, and relevant certifications.

Qualifications

• Bachelor’s Degree or above in IT, business admin, project mgmt or related fields.
• At least 5 years of experience, including ≥2 years in Microsoft 365, end-user support or IT service mgmt.
• Strong technical knowledge of Microsoft 365 technologies is essential.
• Experience with Microsoft Power Platform and productivity tools is a plus.
• Professional certifications in Microsoft 365, Azure or Endpoint Administration; ITIL or cybersecurity certs are advantageous.
• Good communication skills in both Chinese and English.

Responsibilities

• Lead and coordinate implementation, administration, and improvement of Digital Workplace platforms (M365, VDI, UC, etc.).
• Plan, coordinate, and monitor Digital Workplace projects from requirements to deployment and service transition.
• Drive user adoption and digital transformation through training, governance, and engagement.
• Liaise with users, vendors and technical teams to ensure service delivery and issue resolution.
• Monitor technology trends and evaluate new workplace technologies to boost productivity and experience.
• Manage vendors and service providers to ensure quality outcomes and ongoing improvements.
• Provide operational support for Digital Workplace solutions and contribute to service improvements.

Skills

Microsoft 365 management

End-user computing

IT service management

Vendor management

Analytical skills

Communication skills

Education

Bachelor's Degree in Information Technology

Bachelor's Degree in Business Administration

Bachelor's Degree in Project Management

Tools

Microsoft Power Platform

Microsoft 365 technologies

Azure / Endpoint Administration

Job description

The Hong Kong Examinations and Assessment Authority (HKEAA) invites applications for the Temporary Officer – Information Technology (Digital Workplace). The role focuses on leading Digital Workplace platforms (M365, VDI, UC), coordinating projects, and driving user adoption through training and governance.

We seek a professional with a Bachelor’s degree in IT or related fields, 5+ years of experience (≥2 in M365), strong technical acumen, and relevant certifications.