Digital Markets - Digital Product for Neovest - Analyst/Associate

JP Morgan Chase; Hong Kong; On-site; HKD 420,000 - 640,000; Full time

Job summary

JP Morgan Chase is seeking an Analyst/Associate to join the Implementation and Client Management teams in Hong Kong. You will lead client onboarding, implement solutions, and drive ongoing relationship management across a global client base.

You will collaborate with Engineering and Product teams, translate technical concepts for clients, and help standardize processes using AI-powered tools while ensuring governance and high-quality delivery.

Qualifications

• Bachelor’s degree in technology or related field.
• Strong understanding of software development concepts and technology platforms.
• Experience with C#, .NET, or another object-oriented programming language.
• Familiarity with REST APIs and API-based integrations.
• Working knowledge of SQL and relational databases.
• Ability to analyze application logs, diagnose issues, and perform root-cause analysis.
• Understanding of software development lifecycle (SDLC) and Agile delivery methodologies.
• Understanding of workflow automation principles and hands-on experience with low-code/no-code automation platforms, AI-powered productivity tools, and process optimization initiatives.
• Experience integrating business workflows across systems using APIs, automation frameworks, or orchestration tools.

Responsibilities

• Support end-to-end client onboarding, implementation and account management, including gathering and validating business and technical requirements, configuring solutions, coordinating stakeholders, and supporting UAT, production launches, and post-go-live stabilization.
• Support API integrations and external system connectivity, including data mapping, validation, and reconciliation.
• Analyze and troubleshoot data, workflow, integration, and production issues, partnering with Engineering as needed.
• Participate in client workshops, status meetings, and training sessions, providing proactive communication throughout implementation projects.
• Translate technical concepts into clear business language for client stakeholders.
• Document technical solutions, implementation procedures, best practices, playbooks, templates, and reusable artifacts.
• Leverage internally approved AI and workflow automation tools to streamline implementation activities, accelerate onboarding timelines, improve documentation quality, and increase delivery scalability.
• Identify opportunities to automate repetitive implementation, support, and operational processes using approved digital and AI-enabled solutions while maintaining governance and compliance standards.

Skills

Analytical thinking

Cross-functional collaboration

Client communication

Education

Bachelor’s degree in technology or related field

Tools

C#

.NET

REST APIs

SQL

Job description

Are you passionate about digital products and eager to make a difference?

Join our Global Product team, where you will help deliver innovative solutions that support business growth and client success.

As an Analyst/Associate within the Implementation and Client Management teams, you will play a key role in delivering client implementation, integration, and ongoing relationship management initiatives across our global client base. You will have the opportunity to develop your expertise, work closely with talented colleagues, and contribute to a collaborative culture that values your ideas and encourages career mobility. You will engage directly with clients, keeping them informed about development progress, deliverables, and timelines. Your role will empower you to drive product enhancements, foster strong relationships, and help shape the future of our digital offerings. You will thrive in a dynamic environment, working with cross-functional teams to deliver solutions that matter.

Job Responsibilities

• Support end-to-end client onboarding, implementation and account management, including gathering and validating business and technical requirements, configuring solutions, coordinating stakeholders, and supporting UAT, production launches, and post-go-live stabilization.
• Support API integrations and external system connectivity, including data mapping, validation, and reconciliation.
• Analyze and troubleshoot data, workflow, integration, and production issues, partnering with Engineering as needed.
• Participate in client workshops, status meetings, and training sessions, providing proactive communication throughout implementation projects.
• Translate technical concepts into clear business language for client stakeholders.
• Document technical solutions, implementation procedures, best practices, playbooks, templates, and reusable artifacts.
• Leverage internally approved AI and workflow automation tools to streamline implementation activities, accelerate onboarding timelines, improve documentation quality, and increase delivery scalability.
• Identify opportunities to automate repetitive implementation, support, and operational processes using approved digital and AI-enabled solutions while maintaining governance and compliance standards.

Required qualifications, capabilities, and skills

• Bachelor’s degree in technology or related field
• Strong understanding of software development concepts and technology platforms.
• Experience with C#, .NET, or another object-oriented programming language.
• Familiarity with REST APIs and API-based integrations.
• Working knowledge of SQL and relational databases.
• Ability to analyze application logs, diagnose issues, and perform root-cause analysis.
• Understanding of software development lifecycle (SDLC) and Agile delivery methodologies.
• Understanding of workflow automation principles and hands-on experience with low-code/no-code automation platforms, AI-powered productivity tools, and process optimization initiatives.
• Experience integrating business workflows across systems using APIs, automation frameworks, or orchestration tools.

Preferred qualifications, capabilities, and skills

• Strong analytical and problem-solving abilities, with excellent attention to detail, organization, and written/verbal communication.
• Ability to manage multiple priorities and projects simultaneously in a fast-paced environment.
• Proven ability to work effectively with clients and cross-functional teams, serving as a trusted technical advisor during implementations.
• 1-4 years of experience in implementation, technical consulting, client onboarding, support engineering, product analysis, and/or software development.
• Financial technology, capital markets, and/or SaaS experience preferred.
• Experience with Jira, Azure DevOps, or similar project management tools preferred.
• Exposure to cloud-based applications and distributed systems, plus familiarity with Microsoft Power Platform (Power Automate, Power Apps), Copilot, or similar enterprise automation technologies preferred.